Both customers and business owners have become more and more interested in self-service kiosks. Reduced wait times and increased user control are two factors in favor of kiosks. Touch Dynamic Pavilion Kiosks are a shining example of self-serve kiosks done well.

Kiosks are flexible machines that can be used in many different ways. They can be used to check out at restaurants and stores, as well as to check in at airports, hotels, and doctors’ offices.

Every business has different needs, but they can all benefit from adding wall-mounted kiosks to their tech offerings.

Quick Service Restaurant Kiosk Use

A booth wall mount is good for restaurants because it can bring in more customers and help them spend more money. Kiosk users place more orders, which raises the average amount they spend by 12–20% or even 30%.

One reason is that the booth is always offering deals, bundles, and extras. Others point out the visuals are easy to navigate and allow customers to visually confirm their order details without being rushed.

Kiosk meals can show more information about the food and how it affects your diet than options on paper or boards. Customers with special dietary needs can check ingredients with ease.

Another reason for a wall kiosk: orders go straight from the customer to the cook. This improves order accuracy and order queue speeds. And the kitchen knows exactly where the items are going for handoff to customer.

Touchscreen Kiosks for In-Store

Kiosks display pricing information, product details, in-store location, and even availability at nearby stores. This frees up valuable associate resources to deliver an exceptional, personalized experience.

Like restaurants, stores can have self-service checkouts with booth wall mounts. Customers can avoid waiting in long lines, and they have more control over how they shop.

Self-checkout is more handy and easy to use, so customers who don’t want to wait in long lines are less likely to leave their carts behind.

Wall-mounted screens can also be a great way to save space in small rooms. Since they are fixed on the wall, all you have to do is give customers a place to put their purchases.

No need to worry about giving the units more floor or counter room. Instead of putting checkout equipment on the bar, the wall mount makes room for things like displays of seasonal goods and “impulse buys,” which bring in more money.

Family Fun and Attractions Need Kiosks, Too

Bowling alleys, skating rinks, amusement parks, and indoor fun centers install wall-mount kiosks:

• Faster check-in and ticketing processes
• Fewer long lines
• Improved workflow for employees

Places to eat, gift shops, photo booths, and equipment/gear rental benefit from self-service kiosks as well.

Last but not least, wall-mounted booths can also show digital signs. They can show information about events, location rules and laws, and ads. Again, the wall mount makes more room on the floor for souvenirs and merchandise.

It’s Time to Read the (Digital) Signs

No matter what industry you’re in, adding wall-mounted kiosks will help you make customers happier, make more money, cut down on wait times, re-assign workers (which will save you money on labor costs), and ease operations.

Thrill your customers so much that they return again and again. That’s the power of the kiosk. Contact us for a self-service kiosk project assessment.

What is Line Busting?

Line busting is the elimination of long lines and wait times in a retail environment.

A commonly used retail industry term for rush hour coffee shops, popular restaurants with to-go orders, and busy stores in a holiday season, line busting in this context is referring to the point of sale technology utilized to keep customers happy.

Mobile checkout solutions from our partners at Epson are a major contributor to any retailer’s line busting efforts.

Line Busting Checkout Solutions for Retailers of All Shapes and Sizes

Keep customers happy by getting them in and out, quick. Let’s start with the receipt printing technology behind the counter.

The Epson TM-m30 solution is built for point of sale applications, so you’ll be able to use it with tablets and smartphones alike. This receipt printer looks sleek on any counter, connected to the point of sale system of your choice. Printing 3-inch receipts has never been easier. Keep lines moving and watch as guests and customers return for repeat business. Beyond the countertop, further line busting efforts can be enacted with a little mobility and ingenuity.

The Epson TM-P60 receipt printer also pairs seamlessly with mobile devices in any retail environment. This compact, portable printer is equally lightweight and durable. Employees can comfortably carry the TM-P60 directly to customers in a long line, take their order, and print the receipt on the spot. In addition to printers and snappy POS software, here are a few more considerations to improve wait times.

Freedom of Movement for Employees

A mobile printer is not the only tool at an employees’ disposal for line busting efforts. Being able to move freely in the store environment enables staff to answer customer questions on the spot. Tablets and mobile devices can be used to quickly check inventory or order items for pickup at a later date (or delivery to a home address). The POS software and cloud connectivity, as well as the ability to pair with any device are essential.

Avoid Multiple POS Systems

If you have a checkout process on a tablet, inventory databases on smartphones, and a printer stationed back at the counter, you can see where this makes long lines even more cumbersome. Don’t make customer heads spin. Consider a single secure cloud POS system (Epson has many all-in-one POS solutions).

Is Line Busting for Everyone?

The most important aspect to a successful retail environment is understanding the customer journey. Line busting solutions are easier said than done and may not be the best experience in every environment. Customer satisfaction isn’t solely based on wait times – the entire buying experience should be considered.

To learn more about solutions from Epson, or other line busting efforts (such as in-store kiosks), contact us today.

No matter the retail application, Barcodes, Inc and Zebra have the cutting-edge technology and solution-based experience to empower your business from warehouse to the register.

When speaking to representatives of retail chains, it’s interesting to see how many businesses automate many different areas of the store. Some have a fully automated warehouse system while others have the most modern point of sale system. However, the most successful retail stores have the ability to track an item end-to-end from the moment it hits the dock door to the point of purchase and it leaving the store exit. Below we will walk you through a list of automated retail functions that will improve inventory, shelf replenishment, customer experience and point of sale through an easily automated barcode technology that incorporates mobile computers, barcode scanners, point of sale systems or other barcode equipment, along with our software solutions.

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