Restaurants have more choices than ever when it comes to technology but are tired of having their systems and data disconnected. Legacy technologies don’t talk to each other, resulting in more clutter and less efficiency inside the restaurant.

For excellent service kiosk and POS systems in hotels, restaurants, bars and cafes, Elo offers a variety of solutions to help you cut through the clutter so you can spend your time on delivering outstanding hospitality, not technology.

Webinar:

How the Right POS Solution Can Upgrade Your Customers’ Shopping or Dining Experience

Thursday, May 19th, 2:00 P.M. – 2:30 P.M. ET

Presented By:

John Mieli – Star Micronics

POS Solutions Can Elevate the Modern Customer Experience

Choosing the right POS application is critical to provide a modern customer experience. The solution has to offer the flexibility and reliability to ensure your business runs smoothly now and in the future.

The events from the past few years have brought changes and led to opportunities, including increased online ordering with most digital interactions happening in the cloud. Finding a POS solution based on your needs will allow you to thrive in this challenging, and at times unpredictable, environment. 

Watch the webinar to learn:

• Why complete POS systems and intuitive user experiences have become essential
• What steps to take to manage your devices from a single Cloud platform
• How a Star POS solution can work with different ordering systems and multiple channels

Watch the Full Star POS Webinar

First reported by WOKV.com, agents with the FBI and DHS raided the Florida warehouse of PAX Technology. The point of sale technology giant is linked to reports of possible cyberattacks on U.S. and E.U. organizations where the technology is used.

Along with ongoing global computer chip shortages, the timing of the investigation is particularly concerning for retailers and payment processing companies preparing for the holiday season.

FBI Raids PAX, Where POS Devices Are Potentially Compromised

KrebsOnSecurity offered further detail, saying they “heard from a trusted source that the FBI began investigating PAX after a major U.S. payment processor started asking questions about unusual network packets originating from the company’s payment terminals.”

The source revealed that the PAX terminals were being used both as a central location for malicious files (also known as malware “droppers”). This allows payment technology to act as a staging ground for large-scale cyberattacks focused on collecting information such as consumer credit card data.

“FBI and MI5 are conducting an intensive investigation into PAX,” the source said. “A major US payment processor began asking questions about network packets originating from PAX terminals and were not given any good answers.”

Major financial providers (including FIS Worldpay as reported by Bloomberg) have already begun pulling PAX terminals from their payment infrastructure.

FIS Worldpay confirmed that it no longer deploys PAX point-of-sale devices “because it did not receive satisfactory answers from PAX regarding its POS devices connecting to websites not listed in their supplied documentation.”

“While we have no evidence that data running through PAX POS devices has been compromised, we have been working directly with clients to replace those devices with other options at no cost to them and with as little disruption to their business as possible,” FIS Worldpay states. “The spokesperson said fewer than 5% of Worldpay clients currently use PAX point-of-sale devices.”

While specific details about the strange network activity that prompted federal investigators are unknown, the investigation remains active and ongoing.

It’s worth noting that POS terminals and the technology that supports them are often a primary target for malware and criminal attacks.

It is not uncommon for payment terminals to be compromised remotely by malicious software and made to collect and transmit stolen information. Notable point of sale breaches include Heartland Payment Systems (100 million payment cards affected in 2008) as well as the Target and Home Depot thefts of roughly another 100 million credit cards in 2014.

PAX Technology’s Official Response to Cyberattacks

The Shenzhen-based company is quoted in Reuters with the following statement:

“As far as the board is aware … there has neither been any reported cyberattack incidents nor cyber attack complaints, including any breach of security protocols, against PAX products and services anywhere in the world.”

PAX’s statement to the stock exchange in Hong Kong as well as a press release on the company’s blog provide further perspective. Trading of the company’s shares resumed on November 1 after a temporary halt.

At Barcodes, Inc., cybersecurity is our primary concern when we procure and deploy POS technology. We encourage you to contact us if you have any questions or if you’re interested in replacing your PAX technology.

Difficulty scanning worn barcodes and slow checkout time as you manually enter product numbers is a thing of the past with these Honeywell Xenon XP 1950g and Honeywell Xenon XP 1952g retail barcode scanners.

Specifically designed for fast-paced retail environments, these Honeywell barcode scanners utilize superior performance to read difficult or damaged barcodes. They work with a wide range of 1D and 2D barcode types for all your merchandise, coupon, membership card, and retail rewards needs.

Choose Between Corded, Wireless Scanners

The wired Honeywell Xenon XP 1950g scanner is a durable and powerful wired barcode scanner, designed with a read range up to 32 inches (depending on the barcode) so you can still easily reach items on the bottom shelf.

The Honeywell Xenon XP 1952g model is a wireless barcode scanner, giving your employees the freedom of movement required to easily scan large packages or heavy boxes without worrying about tangled cords or limited reach.

Honeywell Xenon Extreme Performance

In addition to the wired and wireless options, these Honeywell Xenon Extreme Performance retail barcodes scanners are:

• Optimized for standard barcodes, HD barcodes, and smart phones
• Available with vibration mode for loud environments
• Durable, can withstand up to 50 drops at 6 feet & 2,000 tumbles
• Protected against water and dust with an IP41 rating
• Available in Black or White color options
• Protected by a five-year factory warranty

Find the Honeywell Xenon XP 1950g wired scanner or the Honeywell Xenon XP 1952g wireless scanner at Barcodes, Inc. or contact your Barcodes, Inc. Account Manager for more information.

In retail and restaurant industries, touchscreen monitors can provide a wide variety of benefits from ease of use and accessory integration that can make the checkout process faster and easier. From checkout to loyalty and promotions, the touchscreen can provide associates with data on customer preferences to create targeted promotions that increase sales and customer satisfaction. Equip your workers with the right tools to improve your operations, increase profit, and satisfy customers.

Introducing the Bematech LE1015 true flat, bezel free touch monitor that is engineered to meet the requirements of retail and restaurant operations as part of the point of sale solution. An affordable touchscreen that’s built with a 15 inch resistive touchscreen and solid base with extra stability for any fast paced environments. The LE1015 can also support integrated magstripe reader and second LCD customer display to enhance the worker and customer experience.

Features:

• True-flat, bezel-free design
• Durable and sturdy base
• Support 3-Track MSR, VFD, & LCD customer display options
• Reliable performance
• Standard DB15 VGA connector
• Built-in universal power supply
• Built-in speakers
• USB touch interface

Benefits:

• Increase efficiency in checkout line
• Enhance customer experience
• Accurate order placement
• Versatile placement- optional wall mount
• Cost effective

Increase productivity and customer satisfaction with the Bematech LE1015 Touch Monitor. With touchscreen point of sale technology, workers can have immediate access to all the features needed to ring up sales and process payments. Optimize labor and provide the equipment for associates to handle the demand of your store to help grow your business.

Check out other accessories that can be paired up with the Bematech LE1015 to enhance your point of sale counter.

Pair up with Bematech’s I-150 or I-500 barcode scanner for high speed reading of 1D & 2D barcodes. Which quickly identifies barcodes on products and digital screens for loyalty codes. Along with Bematech’s LR2000 thermal receipt printer that can accelerate the checkout process with fast printing up to 9.8 inches per second. Contact Barcodes and learn more about how the Bematech’s LE1015 touch monitor and other point of sale products can help you enhance your checkout process.

When it comes to choosing a receipt printer for your restaurant or retail store’s POS (point of sale) system, you need a printer that is efficient, long lasting and small footprint. Introducing the Citizen’s CT-S310II receipt printer that is environmentally friendly, cost conscious, and durable for your daily point of sale activities.

Naturally green concept to cut cost and power consumption and its long life print function can extend the printhead life to 200km or more. Increase productivity in your daily operations, with the Citizen CT-S310II’s easy maintenance and media loading to save downtime and effectively cut cost and paper waste. Thoroughly tested printer performance and various connectivity possibilities for your POS system to support multiple platforms and future proof your investment. Efficient receipt printing, robust, and powerful everyday use makes it the ideal printer for applications in retail, hospitality, kitchen, ticketing, and more!

Features:

• Direct Thermal printing technology
• Print Speed: 160mm/sec
• Dual interface: USB+ Serial or USB+ LAN
• Compact design to save counter space
• Rugged design for heavy use
• Easy integration and installation
• Easy paper loading
• Guillotine cutter: full and partial
• Energy Star compliant – low power consumption

Performance makes the difference, the Citizen’s CT-S310II receipt printer can provide high performance with a small footprint and makes it easy to fulfill today’s customer’s demands. Low cost, high speed, energy efficient, and environmentally friendly! Contact Barcodes for the Citizen CT-S310II receipt printer ,an easy to use and durable receipt printer to increase productivity and create a better checkout experience to your customers.

When it comes to improving your customer experience in store, in today’s fast paced society, speed plays a critical role. When a customer comes into a store knowing what their product selection may be, the last thing you want is to have a customer waiting in a long checkout line to pay.

Empower your employees to deliver a great experience for your loyal customers. Long gone are the days of long checkout times, no more losing sales due to abandoned carts. Drive fast, accurate, and friendly checkout experiences with the Honeywell XP1950g and 1952g Xenon Extreme Performance general duty scanner.

Don’t let poorly printed or damaged barcodes get in the way of slowing down the checkout lines, keep on delivering excellent customer service. The Honeywell Xenon Extreme Performance (XP) Series delivers superior scan performance to provide fast and accurate scans to even the most difficult to read or damaged barcodes. Engineered for retail environments with high demand, the Xenon XP Series barcode scanners can accurately scan 1D and 2D barcodes from merchandise and customer’s smartphones to quickly pick up loyalty program codes, coupons, and more.

Choose from the Honeywell 1950g corded barcode scanner or the 1952g cordless scanner for more freedom of movement around the point of sale terminal. Designed for optimal and high accuracy scanning, you can be certain there will not be any downtime wasted from every transaction.

Honeywell 1950g Corded Barcode Scanner

Features:

• Scan 1D and 2D barcodes
• Optimized to scan digital codes off smartphones
• Vibration and light mode to provide critical feedback
• Various connectivity from USB, RS-232, and keyboard wedge
• Color: Black or Lyric White

Honeywell 1952g Cordless Barcode Scanner

Features:

• Scan 1D and 2D barcodes
• Optimized to scan digital codes off smartphones
• Cordless for optimal movement around checkout
• Vibration and light mode to provide critical feedback
• Bluetooth connectivity to base
• Color: Black or Lyric White

Contact Barcodes to boost productivity at your checkout lines with the New Honeywell Xenon barcode scanner series. Increase customer satisfaction and loyalty with faster and more accurate checkout to provide a better in store experience.

Today’s convenience stores (c-store) customers are interested in more than just a “get in and get out” experience. They expect a wide product selection that includes their preferred brand, comptetitive pricing, friendly service, and fresh food options. As a result, retailers are seeking mobile technology solutions that can help them create a fast, convenient, and high- value shopping experience while also manage basics like cleanliness, associate helpfulness, and merchandising.

Mobile Solutions includes:

Scanners- to take performance and simplicity to the next level to increase cashier’s productivity and POS throughput for a better shopping experience.

Mobile Computers and Tablets- to give associates an effective scanning handheld mobile computer to check inventory or managed price with efficiency around the store or on the go.

Label/ Receipt Printers– enables associates to keep up to date prices on the shelves by quickly printing them from the sales floor and be able to print sales receipts for sales during busy checkouts.

Staff Enablement- Gain end- to- end efficiencies across your operations that can improve productivity and communication between store front and back.

Recognizing that technology is reshaping the c-store experience, Barcodes and Zebra can help you provide visibility in every corner of your operations- from tracking inventory to speeding up the checkout process- to generate insights that can increase performance and customer satisfaction.

Check out the products below to see how you can leverage the power of technology for nearly every task. Contact our product specialists if you have any questions or want a mobile solution for your store.

Kitchen Receipt Printer Vs. Thermal Receipt Printer

A kitchen receipt printer is an impact printer which prints in dot matrix and works with an ink ribbon to print texts. These printers are normally used in a kitchen or bar type environment for your kitchen staff to pick up orders.

Thermal printers don’t need ink or toner but instead they are sensitive to heat. The heat generating print head produce texts in black on the paper. These printers are generally just used in the front at the point of sale counter.

Why do I need a kitchen receipt printer?

Kitchen receipt printer also known as an impact printer are the better choice to use in a hot kitchen. When the printed order might be exposed to high temperatures and humidity levels in the kitchen. Further more the texts won’t get blurred or rubbed together which you might want to avoid to get the orders right.

So what are some things I need? 

First things first, find out how many printers you might need. While you might want to use a kitchen printer in your kitchen and bar also need to note that a regular thermal receipt printer will suffice at the front of the house for point of sale. Secondly, check to see what kind of interface do you need to match with your computer system. Lastly, while most printers are just plug and play, you need to make sure that the printers you choose are compatible with your point of sale system and that the POS station that you are using didn’t account on a specific device.

Best in Class: The Epson TM-U220

The Epson’s TM-U220 printers are the best in class printers that are compact, reliable, and fast. It’s universal features makes it important to the retail, restaurant, and hospitality industries. It also comes in three different models, with a model for every need.

TM-U220’s Key Features:

• Three printer models: TM-U220A, TM-U220B, and TM-U220D
  to fit your every need
• Easy to operate
• Faster print speed
• Drop-in paper loading
• Two color printings- black and red
• Flexible paper widths

If you want any of these additional features, find out which model is best for you.

If you want more information or need some help choosing the right printer, contact our professional team and we will be happy to help.

As online shopping becomes easier, retailers are trying to bring more value to in store experience. Having associates focus on interacting with customers only at the point of sale is no longer good enough. The solution is to make the in-store shopping experience better by offering capability to check pricing and complete sales anywhere in the store. Consumers agree store associates who use mobile devices improves their shopping experience.

With the Infinite Peripheral Linea Pros, iOS Barcode Scanners, you can both scan and capture sales at anypoint in stores. Made for iPhones, associates will be able to scan to check price and inventory for customers and capture sales in stores to cut customer wait time. This device is set to alternative for your store needs to generate maximum efficiency and effectiveness in front and back end of the store without the big price tag of a mobile computer.

The Linea Pros also comes in different configurations tailored to your needs. Whether you need a sled to fit a different iOS device to scan or with MSR only. There’s a device for you. The Linea Pro line is specially made to work with iOS devices and has provided total mobility to barcode scanning and card reading, as well as automatic and real time data gathering and communication. All scanners are compatible with over 100 iOS apps that can be found in the Apple Store and a SDK is availiable to allow development and integration of new and existing Apps.

Read about the features below and find out why it is suitable in your daily operation.

• Checkout capability decreases customer wait time
• Mobility to answer questions quickly to give customers a fast, efficient experience
• Scan 1D and 2D barcode
• Battery Life over 10,000 scans and swipes per full charge
• Mobilize multiple tasks such as inventory, delivery, pos, and more!

Contact our professional team if you want to learn more or choose the right device for your daily needs.