What are customers expecting from your home improvement store?

After being confined to their homes for almost a full year, over half of American consumers undertook home improvement projects, leading to increased sales amounting to nearly $400 billion[1] in revenue in 2020. However, along with increased sales came new customer expectations, demanding more from home improvement stores. To keep up with current trends, retailers are expected to provide:

• Stress-free tool rental – Reverse logistics has posed issues to many storefronts in the past, yet tool rentals have been expected to increase store revenue as customers are more likely to make additional purchases and refer retailers offering rentals. 
• Faster customer assistance – While customers still expect amiable and personalized shopping experiences, the average expected wait time for customer service is around 2 minutes[2] or less.
• Contactless curbside pickup – Following the COVID-19 outbreak, at least 59%[3] of consumers still plan to use contactless curbside pickup due to convenience and speed.

Build a shopping experience that exceeds expectations with Barcodes, Inc.

Product and price are no longer the only driving factors when it comes to retaining customer loyalty. That’s why Barcodes, Inc. partners with leading tech players like Zebra Technologies to optimize the entire shopping experience. Readapt home improvement storefronts to integrate…

• Intelligent RFID store visibility – Facilitate shelf replenishment when you keep inventory accuracy rates at 99.99% with best-in-class technologies like Zebra’s RFID sensors. 
• Wall-to-wall connectivity – Keep workers connected to each other and current inventory levels, preventing out-of-stocks while providing quick service with as many resources as needed available.
• Contactless checkout – Reduce customer density and prevent germ spread with multiple contactless payment options such as self-service kiosks and curbside pickup.
• Around the clock support – From initial solution design to ongoing maintenance, BarcodesEDGE services simplify device procurement and deployment for faster uptime and noticeable ROI.

See how Barcodes, Inc weaves Zebra’s best-in-class technologies into the modern storefront in our flyer.

Go beyond customer expectations with a modernization solution centered on your goals. Contact Barcodes, Inc. today for a free consultation to get started.

[1] Home improvement market size in the United States from 2008 to 2024. Statista

[2] “Servicing Customers Essential for Home Improvement Retailers to Differentiate, J.D. Power Finds”. J.D. Power. Jun 11, 2020.

[3] Jansen, Caroline. “After COVID-19, is curbside delivery here to stay?”. Retail Dive. May 14, 2020.