Industry Need

With increasing pressure on budgets, police and municipal operations are driven to increase productivity and revenues; citation programs pose a common target due to the high-touch environment. Adoption of e-citation among public safety agencies is rapidly increasing due to a quick ROI driven by increased accuracy, legibility (yielding decreased dismissals) and reduced or eliminated manual data entry. However, the ticketing environment has significant performance challenges. Hardware components such as computers or printers as well as citation media must often operate in punishing environments.

The two common E-citation applications have significantly different media requirements.

For parking and local ordinance violations, the citation must endure challenging service conditions. Vehicles are commonly unoccupied, requiring the parking enforcement agent to secure the ticket to the vehicle, often under a windshield wiper. These tickets are directly exposed to rain, snow, wind, and sunlight, conditions which can rapidly degrade common materials. Quick completion is a priority for efficiency; when agents encounter owners returning to a citation in progress, rapid execution is critical.

The time required to issue a citation is also important for moving violations. Drivers commonly complain about the time consumed when being cited. Additionally, exposure to moving traffic poses a safety hazard to both parked vehicles and officers, making rapid citation processing a top priority. While print quality requirements remain high, durability needs are lower since the printed citation is delivered directly from the officer to the driver.

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