How Shorr Packaging Transformed Delivery Operations with Digital Routing and Proof of Delivery
The Challenge: Inefficiency and Lack of Visibility
Shorr Packaging, a leading distributor of packaging solutions, faced significant logistical hurdles in managing its deliveries across the U.S. With thousands of shipments departing from seven facilities, the company struggled with:
- Manual delivery routing – Every truck’s route was planned by hand, consuming valuable time.
- No real-time visibility – Once trucks were on the road, there was no way to track their status or progress.
- Lack of proof of delivery – Customer service had no quick way to verify completed deliveries, leading to inefficiencies.
Each facility managed logistics differently—some relied on spreadsheets, others on paper, and some just “figured it out” daily. On average, two hours per day were wasted manually planning routes.
The Solution: Going Digital
Recognizing the need for an overhaul, Shorr’s logistics leaders partnered with Levata, parent company of Barcodes, Inc., and Descartes to implement a fully digital routing and delivery management solution.
- Automated Routing – Descartes’ advanced software replaced manual planning, optimizing routes in real time.
- Full Visibility – Every truck, driver, and delivery became trackable in a single solution.
- Proof of Delivery – Zebra mobile devices allowed drivers to capture photos, signatures, and real-time updates.
To ensure seamless execution, Levata also helped integrate a smart cellular management solution. This ensured Shorr’s delivery team stayed connected across different locations without service interruptions.
The Results: A Game Changer for Efficiency
The impact of digital transformation was immediate and powerful:
- 87% reduction in routing time – What used to take two hours per day now takes just 10-15 minutes.
- Fewer routes, fewer miles – Deliveries that previously required 12 drivers now take only six or seven.
- Faster customer service – Real-time proof of delivery eliminated back-and-forth calls.
As Nick Matuck, Senior Director of Global Logistics, put it:
“We went from zero to 100% visibility overnight. Productivity increased, costs went down, and our teams now have real-time insight into our entire delivery network.”
Seamless Adoption & Driver-Friendly Tech
While digital transitions can sometimes be challenging, Shorr’s rollout was smooth. The Zebra handheld devices made the system easy for drivers to use, and the step-by-step training ensured everyone adapted quickly.
“I’ve only received positive feedback,” said Ashley Astley, Corporate Logistics Manager. “Drivers love how simple it is, and customer service is thrilled with the proof of delivery feature.”
Final Thoughts: Digital Tools, Real-World Impact
By adopting digital routing and proof of delivery technology, Shorr significantly improved its logistics operations—reducing costs, increasing efficiency, and enhancing the customer experience.
For businesses aiming to optimize delivery management, Shorr’s success story highlights how the right technology can drive meaningful operational improvements.
Contact us to learn more.
