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Enterprise Devices are Difficult to Maintain
As technology evolves and legacy equipment begins to show its age, a new set of challenges surfaces:
Increasing
Ownership Costs
Internal resources are spread thin, and OEM contracts can be limiting, slow, and expensive
Lack of Processes
for Common Failures
Without consistent internal processes or expertise, preventable issues deal a large blow to productivity
Downtime and
Long Waits
Organizations need to get products and services out the door, not wait around for a response from an unreliable vendor
Accidental
Breakages
Emergency failures, outages, and damage from misuse leave little room for error, placing unnecessary pressure on internal teams
Evaluate Your Equipment Repair Needs
When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.
Evaluate Your Equipment Repair Needs
When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.
Device Assessment
- Which devices are deployed?
- How old are they?
- Do you know the device failure rate?
- How many units are operational?
Evaluate Your Equipment Repair Needs
When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.
Environment
- What is the operating environment like?
- What are the daily demands?
- What operating system and software are in use?
- What technology improvements would differentiate you vs. competitors?
Evaluate Your Equipment Repair Needs
When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.
Coverage and Existing Repair Plans
- Do you have an existing repair vendor or OEM contract?
- Do you rely on internal IT team members in emergencies?
- What has your experience been with the devices?
- What is your level of coverage from existing plans?
- What resources would an external repair partner free up for your teams?
Evaluate Your Equipment Repair Needs
When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.
Primary Application
- What is the main use case of each device?
- How critical is the equipment to daily operational needs?
- How often are devices used per shift?
- Do you have feedback from users regarding device performance?
Trust the Equipment Repair Experts
Partner with real technicians who’ve worked on thousands of devices and seen it all. The results speak for themselves:
Responsive, Friendly
Service Technicians
Ensure devices are repaired to work like new, thoroughly cleaned, and less likely to fail in the future
Advanced Replacement
and Swap-Out
Don’t wait around for replacements. Your spare assets are stored securely offsite, with replacements shipped immediately upon request
Maintenance and Repair
on Your Terms
Prefer one-time flat fees or annual repair contracts? We’ll tailor a TrueSupport repair plan that meets your scheduling, desired turn time, shipping, and organizational requirements
Quality,
No-Corners-Cut Work
Devices return working exactly how they should: staged, imaged, configured, and ready to use out of the box. Comprehensive coverage (even for accidental breakage)
Support Throughout Your Technology Lifecycle
Our customer service isn’t based on transactions – it’s a true partnership that focuses on making it easy to achieve your real business goals