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Frequently Asked Questions
What does the Cisco CON-SNT-ASR90012 SmartNet service contract cover?
The Cisco CON-SNT-ASR90012 is a 1-year SmartNet 8x5xNBD (Next Business Day) service contract for the ASR 9001 chassis, available for US deployments only. This service contract provides comprehensive support and maintenance coverage to keep your Cisco ASR router operational. Contact us today to learn more about service contract options and coverage details for your network infrastructure.
Is this service contract compatible with my Cisco ASR 9000 Series router?
This SmartNet contract is specifically designed for the Cisco ASR 9001 chassis within the ASR 9000 Series router family. The ASR 9000 Series includes multiple compact high-performance router models with varying port densities and specifications. We recommend verifying your exact chassis model before purchasing to ensure proper coverage alignment with your equipment.
What is included in an 8x5xNBD SmartNet service level?
The 8x5xNBD service level provides support during standard business hours (8 AM to 5 PM, Monday through Friday) with next business day hardware replacement for covered issues. This support tier is ideal for organizations with non-critical or secondary network infrastructure that can tolerate brief downtime outside business hours. Visit barcodesinc.com or contact us today to discuss whether this service level matches your operational requirements.
Can I upgrade or extend this service contract after purchase?
Service contracts can typically be extended or upgraded to higher support tiers, though terms depend on your current coverage and Cisco's policies. We recommend reaching out to our team to discuss your long-term support needs and available options for your ASR 9001 deployment. Contact us today to explore contract extension or enhancement possibilities.
Does this contract include software updates and technical support?
SmartNet service contracts from Cisco typically include access to technical support, software updates, and security patches for covered equipment during the contract period. The specific scope of software and support services is outlined in Cisco's service terms. Visit barcodesinc.com or contact us to review the complete service contract documentation and confirm all included benefits.
Is this service contract available for international deployments?
The Cisco CON-SNT-ASR90012 SmartNet contract is designated for US ONLY coverage, so it does not extend to international locations or deployments outside the United States. If you require service coverage for global operations, we offer alternative Cisco service contracts with international support options. Contact us today to discuss service solutions tailored to your geographic requirements.
