Zebra Workforce Connect Software

• Push-to-talk & messaging
• Task management
• Locate people
• Automate Processes
• Create dynamic groups
• Get IoT alerts
• Shared device model
• Single Sign-On (SSO)
• Secure and encrypted
• Analytics and reporting
• Worker safety

Frontline workers face a disconnected workplace with gaps in communication, information and technology. Across industries, frontline workers are buried in tasks and burdened by inefficiencies from juggling multiple devices to managing disjointed workflows.

There’s Disruption on the Frontline

Without a unified digital workplace solution that fosters collaboration, increased engagement and information sharing, communication and information gaps will continue to grow—and frontline morale will continue to decline. Without it, retail businesses face • Slow customer support • Inefficient task management • Lost revenue Without visibility, businesses see • Delivery delays • Slow maintenance reporting • Inefficient delivery and dispatch operations • Worker safety concerns Without an easy way to connect, healthcare workers face • Slow responses to patient needs • Ineffective collaboration across departments • Difficulty finding medical equipment and staff Retail associates face increasing pressure to deliver optimal customer service. When speed is critical, workers need efficient and unified operations. Decentralized work in manufacturing, transportation and logistics makes it difficult to track associate and asset location in real time. But access to real-time data is vital. Healthcare workers face life-and-death decisions daily and coordinating patient care across specialties is crucial. But connecting with overburdened doctors is a challenging task.

But Disruption Brings Opportunity—Rise to Meet It

Shift frontline workers’ focus from transactional tasks to high-value interactions. When information flows freely and collaboration happens naturally, workers move away from task-oriented work and break out of their silos. Empower them with the digital tools to solve problems on the spot and apply cognitive skills to better serve customers and patients.

Deliver more value to customers and patients

Increase productivity for the organization effective problem solvers, contributing their best Become

Unhindered workers…

Move from Transactions to Meaningful Interactions Move from… To… Hindred Worker Repetitive, low-value tasks Siloed communication and information Task-focused tunnel vision Feeling overwhelmed Empowered decision-maker High-impact tasks involving critical thinking Unified communication, data and collaboration Broader view across the organization Feeling empowered 1:1 or group communication Get usage reports and create actionable insights into staff activity and performance Connect to IoT devices for notifications, like door alarms or service requests Secure enterprise - class text messaging and communications When users log in, the device is automatically configured for that worker Define rules for individual workers or roles making it easy to share the same device across shifts Receive and send from your mobile phone Detect falls, send alerts or place emergency calls Assign task to individuals or group Find other associates Automated measures Add/remove workers to groups for easy management

Close Gaps with Workforce Connect

A Complete Unified Platform Consolidate critical workflows into one fully connected platform with Zebra Workforce Connect—the most complete solution for your frontline workforce.

Connect & Engage with Intelligent Communications

• Increase Collaboration with Push-to-Talk • Send and receive secure, encrypted enterprise-class text and multimedia messages • Control and connect to your IoT devices • Search and find associates by name, skill, location and more • Protect workers with lone worker safety features • Integrate with external systems for enhanced functionality • Get location-based alerts for timely, contextual information • Manage and automate tasks and workflows • Reduce complexity and cost with a shared device model

Work Together with Intelligent Collaboration

• Enhance teamwork with dynamic groups and message of the day • Improve collaboration with third-party device support

Extend Capabilities with Enterprise Grade Management

• Leverage device management for an additional layer of management and control

Add Value to Customer Interactions

Empower retail associates with access to free-flowing information and more opportunities for critical thinking. Shift their work from transactional tasks to high-value interactions, and elevate customer service, with Workforce Connect.

RETAIL

Make instant connections Chat one-to-one or one-to-many, by department, group or location. Manage tasks Assign and track tasks to individuals or groups. Use voice commands to mark a task as in progress or complete. Send storewide announcements Connect with all store associates for daily announcements, store specials or urgent information. Enhance worker safety Place emergency calls, send out duress alerts and locate associates with GPS tracking. Find Associates Save time by locating associates quickly Reduce theft Integrate Workforce Connect with external antitheft systems to alert employees to potential theft. Increase associate collaboration

Enhance Workflow and Location Visibility

Automated safety measures protect the frontline, and triggers alert them of timely issues. All this goes far to foster collaboration, increase productivity and raise service to new heights. Improve workflows across the warehouse and in the field with Workforce Connect.

MANUFACTURING, TRANSPORTATION & LOGISTICS

Get hands-free communication Connect to other workers and departments instantly. Improve task management Assign and manage tasks from devices

Improve Caregiver Collaboration

Ensure quick emergency responses Get immediate assistance with emergency calling and location sharing Ensure patients get timely responses Send nurse-calling alerts directly to nurses’ devices Increase Patient Safety and Satisfaction

HEALTHCARE

Answers are now at healthcare workers’ fingertips. Co-workers are within their immediate reach, and staff and devices are within sight, instantly located. When communication and collaboration impact patient care and outcomes, turn to Workforce Connect.

A Flexible Approach Backed by Zebra

Workforce Connect gives you the peace-of-mind that comes from having the most complete ecosystem of software and rugged hardware. With Zebra, you benefit from a partner that’s provided enterprise-level service and support for over 50 years.

Choose the Option That’s Right For Your Business

No matter the size of your business, Workforce Connect has an option for you. Its scalable, modular architecture means you can select the features you need for your business.

Make an impact where it counts—on the frontline.

Customers send a text that notifies associates when they’ve arrived.

Find an Expert Helps an associate answer customer query by locating an expert in real-time. Self-help kiosks Send message alerts to nearby associates if a customer needs assistance.

Curbside pickup

Customers send a text that notifies associates when they’ve arrived.

RETAIL

Make instant connections Chat one-to-one or one-to-many, TRANSPORTATION & LOGISTICS

Get hands-free communication Connect to other workers and departments instantly. Improve task management Assign and manage tasks from devices

But Disruption Brings Opportunity—Rise to Meet It

Shift frontline workers’ focus from transactional tasks to high-value interactions. When information flows freely and collaboration happens naturally, send alerts or place emergency calls Assign task to individuals or group Find other associates Automated measures Add/remove workers to groups for easy management

Connect to other workers and departments instantly.

Improve task management Assign and manage tasks from devices

HEALTHCARE

Get hands-free communication Connect to other workers and departments instantly.

Improve task management

Assign and manage tasks from devices

RETAIL

Curbside pickup Customers send a text that notifies associates when they’ve arrived.

Find an Expert

Helps an associate answer customer query by locating an expert in real-time. Self-help kiosks Send message alerts to nearby associates if a customer needs assistance.