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Frequently Asked Questions
What is included with the Cisco FL-CPS-MS-SW7 license?
The Cisco FL-CPS-MS-SW7 is a software license for one Media Server on MSP that includes software application updates for bug fixes during the warranty term, plus 12 months of complimentary telephone technical support following your purchase date. Software updates can be downloaded from Cisco's support portal at www.cisco.com/cisco/web/download/index.html.
What processor options are available in the Panasonic Toughbook 55?
The Panasonic Toughbook 55 is available with either an Intel Core i5-1145G7 vPro processor (up to 4.4GHz) or an Intel Core i7-1185G7 vPro processor (up to 4.8GHz). Both processors feature Turbo Boost technology and are designed for enterprise-level performance in field operations. Contact us today to configure the right processor for your deployment needs.
How long is the warranty coverage for this Cisco product?
The Cisco FL-CPS-MS-SW7 includes a 12-month warranty period from the date of purchase, during which you receive software updates and technical support at no charge. Complete warranty terms and additional information applicable to Cisco products are available at www.cisco.com/go/warranty.
How long does the battery last on the Toughbook 55?
The Panasonic Toughbook 55 offers up to 40 hours of battery life when equipped with its optional second battery. This extended battery capability makes it ideal for all-day field operations without requiring frequent charging. Visit barcodesinc.com to explore battery configuration options.
What technical support is available with this license?
Your purchase includes 12 months of complimentary telephone technical support from Cisco. After the initial warranty period, you can access extended support services through Cisco's portfolio of technical support offerings designed to minimize total cost of ownership.
Is the Toughbook 55 compatible with previous generation docks?
Yes, the Toughbook 55 is backward compatible with previous generation docks, which protects your existing infrastructure investments while saving time and resources during deployment. This compatibility ensures a smooth transition if you're upgrading from an earlier Toughbook model. Contact us today for dock compatibility details.
Is this license compatible with existing Cisco Media Server deployments?
The Cisco FL-CPS-MS-SW7 is designed as a Media Server license for MSP (Media Server Platform) environments. We recommend reviewing your current system configuration or contacting us today to ensure compatibility with your specific deployment architecture.
What connectivity options does the Toughbook 55 provide?
The Toughbook 55 includes Intel Wi-Fi 6, Bluetooth, WWAN 4G LTE, and GPS connectivity with dual-pass capability (GPS on Channel 1 and WWAN on Channel 2). These comprehensive connectivity options ensure reliable communication in diverse field environments. We offer this model fully configured and ready for deployment.
Can I download software updates for this product?
Yes, software updates for bug fixes are included with your license during the warranty term. You can download these updates directly from Cisco's download center at www.cisco.com/cisco/web/download/index.html using your Cisco account credentials.
What durability certifications does the Toughbook 55 meet?
The Toughbook 55 meets MIL-STD-810H standards for 3-foot drops, shock, vibration, dust, sand, altitude, freeze/thaw, and temperature extremes, along with IP53 rating and ASTM D4169-16 compliance. It features a magnesium alloy chassis with a spill-resistant keyboard and replaceable screen protector for enhanced durability. These certifications make it suitable for demanding warehouse and logistics environments.
What should I do if I need support after the 12-month warranty expires?
After your initial 12-month support period ends, Cisco offers extended technical support services to maintain your system's performance and reliability. Contact us today at barcodesinc.com to learn about available support options and service plans that fit your operational needs.
What are the memory and storage upgrade options for the Toughbook 55?
The Toughbook 55 supports user-upgradeable RAM up to 64GB total (DDR4-3200MHz) across two DIMM slots, and offers quick-release OPAL NVMe SSD storage options in 512GB, 1TB, or 2TB configurations. The modular design also allows users to upgrade the keyboard and access three different expansion areas for additional I/O and capabilities. Visit barcodesinc.com to select your preferred configuration.