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Frequently Asked Questions
Is the Cisco CON-ECMU-CCXAELIC service contract still available for purchase?
This product has been discontinued and is no longer sold by us. We maintain information about this service contract for customers who need support for existing Cisco CCX 8.5 equipment. If you're looking for current Cisco service contracts or support options, contact us today to explore available alternatives that match your telecommunications infrastructure needs.
What are the key features of the Cisco AIR-CAP37IBO-AK910 access point?
The Cisco AIR-CAP37IBO-AK910 is an 802.11ac controller supporting up to 10 access points with 4x4:3 spatial streams and integrated CleanAir technology. It features self-healing and self-optimizing wireless capabilities that can classify over 20 different types of interference, including non-Wi-Fi interference, within 5 to 30 seconds and automatically take remedial action. We offer this enterprise-grade solution for organizations requiring robust interference detection and network optimization.
What does the Cisco CON-ECMU-CCXAELIC license cover?
The CON-ECMU-CCXAELIC is a 1-year software upgrade and support contract for Cisco CCX 8.5 Enhanced installations. This service contract provides essential software updates and technical support for your Cisco unified communications deployment. For detailed coverage information or to discuss your current support requirements, visit barcodesinc.com or contact our team.
What is CleanAir technology and how does it benefit my wireless network?
CleanAir is Cisco's proprietary interference detection and mitigation technology that identifies and classifies both Wi-Fi and non-Wi-Fi interference sources in real-time. The system provides Spectrum Expert Connect for raw spectrum data analysis, an Air Quality Index for network performance snapshots, and historic interference information for back-in-time analysis. This reduces manual troubleshooting and enables faster problem resolution, making it ideal for warehouse and logistics environments where network reliability is critical.
Can I upgrade from Cisco CCX 8.0 to CCX 8.5 with this service contract?
The CON-ECMU-CCXAELIC is specifically designed as an upgrade license for CCX 8.5 Enhanced environments. If you're currently running CCX 8.0 and need upgrade guidance, our team can help you identify the correct service contract and licensing path for your deployment. Contact us today to discuss your specific upgrade scenario.
Is the Cisco AIR-CAP37IBO-AK910 suitable for warehouse and industrial environments?
Yes, the Cisco Aironet access points available through us are designed for both office and industrial settings. The Aironet 3500e model, which can be deployed with this controller, features rugged metal housing, extended operating temperature ranges, and external antennas for versatile RF coverage—making it ideal for factories, warehouses, and other demanding indoor industrial environments. We also offer UL 2043 plenum-rated options for above-ceiling installation flexibility.
What is the difference between CON-ECMU-CCXAELIC and CON-ESW-CCXAELIC service contracts?
Both are 1-year Cisco service contracts for CCX 8.5 Enhanced support, but they may cover different licensing models or deployment configurations. The CON-ECMU series typically covers essential software upgrades, while CON-ESW variants focus on essential software licensing. For clarification on which contract matches your current infrastructure, contact us today.
How many access points can this controller manage?
The Cisco AIR-CAP37IBO-AK910 is a controller designed to manage up to 10 access points in a unified wireless network. The underlying Cisco Unified Wireless Network architecture can scale to support up to 18,000 access points with full Layer 3 mobility across enterprise campuses, branch offices, and remote sites. Contact us today to discuss the right deployment size for your organization.
How long is the service contract term for the Cisco CON-ECMU-CCXAELIC?
The CON-ECMU-CCXAELIC provides 1 year of service coverage in the United States. This includes software updates and essential support for your Cisco CCX 8.5 Enhanced deployment. If you need extended coverage or multi-year contracts, visit barcodesinc.com to explore other available service options.
What security features does this access point controller provide?
The Cisco AIR-CAP37IBO-AK910 includes industry-leading security capabilities such as rogue access point detection, off-channel rogue detection for non-Wi-Fi devices, and denial-of-service protection. These features ensure robust policy enforcement and network integrity across your wireless infrastructure. We offer comprehensive support to help you configure and maintain these security controls.
What should I do if I need support for my Cisco CCX 8.5 system now that this contract is discontinued?
Although the CON-ECMU-CCXAELIC is no longer available for new purchases, we can help you identify current Cisco service contracts and support solutions that match your CCX deployment. Our team specializes in Cisco telecommunications products and can recommend the right protection plan for your environment. Contact us today to discuss your support needs.
What monitoring and troubleshooting capabilities are included?
The system provides 24x7 monitoring with remote access capabilities, Spectrum Expert Connect for real-time spectrum analysis, and an Air Quality Index that offers a snapshot of network performance and interference impact. Historic interference data enables back-in-time analysis for faster problem-solving without requiring on-site visits. These forensic troubleshooting features significantly reduce resolution time and operational costs. Visit barcodesinc.com to learn more about deployment options.
