{"id":40481,"date":"2022-04-29T07:06:25","date_gmt":"2022-04-29T07:06:25","guid":{"rendered":"https:\/\/www.barcodesinc.com\/wp_new\/?p=40481"},"modified":"2024-01-16T12:53:41","modified_gmt":"2024-01-16T12:53:41","slug":"returns-and-exchanges","status":"publish","type":"page","link":"https:\/\/www.barcodesinc.com\/wp_new\/returns-and-exchanges\/","title":{"rendered":"Returns and Exchanges"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;payment_option return&#8221; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;15px||35px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.barcodesinc.com\/wp_new\/wp-content\/uploads\/2022\/04\/main_image_returns.webp&#8221; max_width=&#8221;1230px&#8221; height=&#8221;230px&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#b6bcbf&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;42px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"line1\">Returns and Exchanges<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1230px&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#333333&#8243; custom_margin=&#8221;|25px|||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#b6bcbf&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Online Return Policy:<\/strong><\/p>\n<p>We want to make sure you are completely satisfied with your purchase.<\/p>\n<p>US orders may be returned within 30 days of shipment to receive a full credit less a 15% restocking fee. Orders shipped and\/or billed to a Canadian address may be returned within 30 days of shipment to receive a full credit less a 25% restocking fee.<\/p>\n<p>All returns must be returned in new condition with all the original packaging. Customer is responsible for any return shipping charges, unless product was DOA.<\/p>\n<p><strong>To return or exchange an item, follow these simple steps:<\/strong><\/p>\n<ol class=\"exchage_ol\">\n<li>Call our experts for assistance: 1-833-299-1686<\/li>\n<li>You will receive an RMA (Return Material Authorization) number for returns and exchanges in 2-5 business days<\/li>\n<li>The item(s) must be returned in their original condition including the original packaging and all accessories.\n<ol type=\"a\" class=\"return_ol\">\n<li>The packaging must not have any markings.<\/li>\n<li>Returns missing accessories will be rejected.<\/li>\n<\/ol>\n<\/li>\n<li>Write the RMA number only on the shipping label, NOT on the box.<\/li>\n<\/ol>\n<p><strong>Non-returnable items:<\/strong><\/p>\n<ul class=\"li_none\">\n<li>Software<\/li>\n<li>Customized products<\/li>\n<li>Media: labels, ribbons, receipt paper, printheads, card stock, RFID tags, etc.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"contact-box\">\n<div class=\"titlebar\">Questions?<\/div>\n<div class=\"bgcolor_contact\">\n<div class=\"call\"><img decoding=\"async\" src=\"\/wp_new\/wp-content\/uploads\/2022\/04\/contact-box-icon-phone.png\"> 1-833-299-1686<\/div>\n<div class=\"chat\"><a href=\"javascript:void(0)\" class=\"chat\" onclick=\"dataLayer.push({'event' : 'GAEvent','eventCategory' : 'Leads','eventAction' : 'Chat','eventLabel' : 'Questions','eventValue' : undefined});if(typeof LC_API !== 'undefined'){LC_API.open_chat_window()}return false;\"><br \/>\n\t\t<img decoding=\"async\" src=\"\/wp_new\/wp-content\/uploads\/2022\/04\/contact-box-icon-chat.png\"> \t<span style=\"white-space:nowrap;\">Chat<\/span><br \/>\n\t<\/a>\n<\/div>\n<div id=\"email-form\"><a onclick=\"contactToggle()\" class=\"email\"><img decoding=\"async\" src=\"\/wp_new\/wp-content\/uploads\/2022\/04\/contact-box-icon-email.png\"> Email<\/a><\/div>\n<\/div>\n<\/div>\n<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f41852-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp_new\/wp-json\/wp\/v2\/pages\/40481#wpcf7-f41852-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"41852\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.7.7\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f41852-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div id=\"contact-us-details\" style=\"display: none; clear: both; z-index: 998;\">\n\t<div class=\"form-group\">\n\t\t<p><label for=\"name\"><b>Name<span class=\"req\">*<\/span>&nbsp;<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group\">\n\t\t<p><label for=\"email\"><b>Email<span class=\"req\">*<\/span>&nbsp;<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group\">\n\t\t<p><label for=\"phone\"><b>Phone (for fastest response)<\/b>&nbsp;<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group\">\n\t\t<p><label for=\"company\"><b>Company<span class=\"req\">*<\/span>&nbsp;<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group\">\n\t\t<p><label for=\"message\"><b>Message<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-227\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-227[]\" value=\"I need to ship outside of USA\/Canada and want to talk with an international expert.\" \/><span class=\"wpcf7-list-item-label\">I need to ship outside of USA\/Canada and want to talk with an international expert.<\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-228\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-228[]\" value=\"Update me with the latest news from Barcodes Inc.\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Update me with the latest news from Barcodes Inc.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"submit\" id=\"submit_toggle\">\n\t\t<p><input class=\"wpcf7-form-control has-spinner wpcf7-submit\" type=\"submit\" value=\"Send Email\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><script src=\"https:\/\/code.jquery.com\/jquery-latest.min.js\"><\/script><br \/>\n<script type=\"text\/javascript\">\n\t$(document).ready(function(jQuery) {\n\t $(\"#email-form\").unbind(\"click\").click(function(){\n\t $('#contact-us-details').slideToggle('slow');\n\t });\n\t$(\"#submit_toggle\").click(function(){\n\t\tsetTimeout(function() { \n\t\t \t$('#contact-us-details').slideToggle('slow');\n\t\t }, 3000);\n\t });\n\t});\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||15px||false|false&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"side-box\">\n<div class=\"box\">\n<div class=\"title titlebar\">Case Studies<\/div>\n<div class=\"boxbody\">\n<div class=\"casestudies-image\" style=\"background: url('\/wp_new\/wp-content\/uploads\/2022\/04\/case_tech_lighting.png')\">\n\t\t<\/div>\n<div>\n<\/div>\n<h1>Tech Lighting<\/h1>\n<p><span class=\"blurb\">BarcodesInc was asked to shed some light on how to automate their warehouse management system.<\/span><\/p>\n<p>    <a href=\"\/support\/case-studies.htm\" class=\"button_casestudies\">View Case Studies<\/a>\n  <\/div>\n<\/p><\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"side-box\">\n<div class=\"box\">\n<div class=\"title titlebar\">Testimonials<\/div>\n<div class=\"boxbody bodybox\">\n<p>\n<span class=\"quote\">Got the cash drawer today &#8211; awesome value!!! Thank you so much. This item works perfectly. You can look forward to future business with me.<\/span><br \/>\n<span class=\"author\">&#8211; Tom J.<\/span><br \/>\n<span class=\"company\"><\/span>\n<\/p>\n<p><a href=\"https:\/\/www.barcodesinc.com\/wp_new\/support\/customers.htm\" class=\"button_casestudies\">View Testimonials<\/a>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; 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US orders may be returned within 30 days of shipment to receive a full credit less a 15% restocking fee. 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