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What's New

 

Release 3.01

  • Added Watch & Notification Function for My Assets, My Tickets & My Contracts

Release 2.12

  • Approved Customers can view Customer Owned & Spare Pool Inventory levels in My Assets

Release 2.11

  • The ability to add a serial number asset on demand in the Create Ticket page if not recognized in the database
  • Created 4 New Report Dashboard Widgets
    • TrueView Score by Item Number
    • Assets with TrueView Score < 50
    • Average First Response Time
    • Assets Connected by MDM

Release 2.10

  • Added Flat-Fee contract pricing option in the Create Ticket page for device repairs

Release 2.09

  • TrueView Score, indicator of the Asset's health, added to the Intelligence Tab of Serial Number Asset Detail.
  • Google map integration to the Asset Detail Intelligence tab. Supports multiple locations in the map, including the connected location via an MDM integration.

Release 2.08

  • Launched the TrueView Mobile App. Available for Android and iOS in the App Store.

Release 2.07

  • Launched MDM Integration to provide connected asset attribute visibility. Available in the TrueView App Store.

Release 2.06

  • Asset Status added to My Assets detail page. The Asset Status field will automatically change to In Repair when a Repair Ticket is created.
  • The ability to create a Custom Widget on your Dashboard from views created in My Tickets and My Assets.
  • Improved Asset Import Utility and added a Edit Existing Asset Utility.

Release 2.05

  • Added Shop function under My Assets Detail page that allows Add to Cart of the product related to the Serial Number Asset and also provides the related Accessories and Service Contract offerings.

Release 2.04

  • Added History tab under My Assets Detail page to track the changes to any fields/attributes of that serial number.
  • The ability to add a New Asset from the Location ID Assign Asset Page.
  • Sales Order within Asset detail is clickable to the My Account order details for purchase history.

Release 2.03 

  • Improvements to Bulk Upload and Bulk Edit feature for adding assets and managing locations. 
  • Introduced My Account User management for improved access management and give users more control over their account. 
  • Continued support and development on API integrations with ServiceNow - Version is San Diego.

Release 2.02

  • Global search added for TrueView portal. Allows search for tickets, assets and contracts from any page.
  • Helped users identify current, expired and upcoming renewals for contract management.
  • Redesign of the Create Ticket and Ticket Detail Summary to improve end user experience. 

Release 2.01

  • Recertified ServiceNow app to include latest TrueView enhancements
  • Updated Location Field to include last known ship to City and State from the Sales Order
  • Introduced the TrueView Resource Center with instructional videos/guides, FAQs and release updates

Release 1.12

  • Updated Report Dashboard design and navigation
  • Added Bulk Import and Edit utility including .csv template for My Assets
  • Added Bulk Import and Edit utility including .csv template for My Locations

Release 1.11

  • Updated Create Ticket form to allow an asset search with any character
  • Udpated the Return Shipping Address function in Create Ticket form to allow search by any character
  • Enhanced My Views functionality to include filters on all available attributes

Release 1.10

  • Added Asset repair and support ticket history to My Contracts and Contract Details
  • Updated Asset Details page to include the Barcodes Sales Order and Customer PO Number
  • Created the ability to search and associate an Asset with user defined Asset Tag ID in the Create Ticket form
  • Created Admin Panel page with Location IDs unique to customer and assign assets to locations
  • Expanded user-based customized reporting capability with the introduction of My Views.  My Views, located in My Tickets section, lets users create unique, user defined views and reports.

Release 1.09

  • Completed ServiceNow integration and app availaibility in the ServiceNow app store
  • Introduced My Quotes for time and material repair tickets, quoting and procurement via My Account

Release 1.08

  • Added user editable Asset Attributes for enhanced asset management functionality including comprehensive Asset Details page with expanded Additional Information tab
  • Expanded user-based customized reporting capability with the introcuction of My Views. My Views, located in My Assets section, lets users create unique, user defined views and reports.
  • Added ability to have reports emailed to users on a recurring schedule
  • Expanded tracking information on device repairs to include tracking to the Manufacturer

Release 1.07

  • Repair and Support ticket history added and associated to the serial number in both Asset Detail and Ticket Detail sections
  • Ability to add/edit the Asset image in Asset Detail section
  • Introduced Location Google Map to the Asset Detail section of Location ID
  • Contract information including Effective and Expiration Dates added to the Asset Detail section of My Contracts. 

 

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