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Frequently Asked Questions
What does the Cisco CON-OS-AIR25K9Z service contract cover?
The Cisco CON-OS-AIR25K9Z is a Software Maintenance (SNTC) service contract with 8x5 next business day (NBD) support for the Cisco 2504 Wireless Controller. This contract provides software updates, bug fixes, and technical support during business hours to keep your wireless infrastructure running reliably. We offer this service contract to ensure your Cisco equipment receives continuous vendor support and maintenance.
Is the Cisco 2504 Wireless Controller compatible with this service contract?
Yes, the Cisco CON-OS-AIR25K9Z service contract is specifically designed for the Cisco 2504 Wireless Controller. This contract ensures your controller receives proper software maintenance and support from Cisco. Contact us today to verify compatibility with your specific deployment configuration.
What are the support hours for the 8x5 NBD service level?
The 8x5 next business day (NBD) support level provides coverage during standard business hours—8 AM to 5 PM, Monday through Friday—with next business day response and resolution commitment. This service level is ideal for organizations where wireless network downtime during off-hours has minimal business impact. For 24/7 coverage options, contact us today to discuss alternative service contracts.
Why should we purchase a Cisco service contract for our wireless controller?
A Cisco service contract like the CON-OS-AIR25K9Z ensures your wireless infrastructure receives timely software updates, security patches, and vendor-backed technical support. Without an active contract, you lose access to critical updates and may face extended downtime during issues. We recommend service contracts for any production wireless environment to minimize risk and maintain compliance.
Can this service contract be renewed or extended?
Yes, Cisco service contracts can typically be renewed before expiration to maintain continuous coverage without gaps in support. The specific renewal terms and pricing depend on your current contract details and Cisco's current offerings. Contact us today to discuss renewal options and ensure your Cisco 2504 Wireless Controller maintains uninterrupted support coverage.
What is included in the software maintenance (SNTC) service?
Software Maintenance (SNTC) includes access to Cisco software updates, patches, and bug fixes for your 2504 Wireless Controller, along with technical support during contracted hours. This ensures your wireless controller stays current with the latest features and security improvements. We can help you understand what's covered under your specific service contract—visit barcodesinc.com or contact us today for details.
