Setting the standard for managed support and repair
Our platinum support service provides unparalleled technical support, repair triage and service management for covered products.

TrueSupport Help Desk

Dedicated support at your service

Enjoy peace of mind knowing a dedicated support team is just a phone call away. TrueSupport provides Tier 1 and Tier 2 troubleshooting and support from the best technical experts in the industry.

Very quick turnaround time. Customer Service staff was very knowledgeable, and very helpful.

– Sean J., Satisfied Customer

Asset Tracking

Your assets are our top priority

With TrueSupport, we’ll handle the headaches so you can stay focused on your business. We fully track and manage your assets throughout any repair process, keeping you informed about location, status and timelines.

Repair Management

Industry-leading repair management

Let us handle the RMA creation, shipping and reimaging. Whether you use Barcodes’ state-of-the-art repair service or have a direct repair contract with the equipment manufacturer, we’ll manage all aspects of the process so that it’s worry-free from start to finish.

Device Triage

Repairs completed correctly the first time

Our TrueSupport technicians save you time and money with full device triage both before and after any equipment repair. We ensure the manufacturer or Barcodes’ Repair Team resolve all issues rapidly. Then we stage your devices so that they are returned ready for the end user.

Can't say enough about the excellent customer service provided by Barcodes, Inc. You can feel confident about this company and their helpful staff.

– Oscar T., Satisfied Customer

Premium Customer Web Portal

Keep your teams up-to-date

Our premium customer web portal makes it easy to submit service requests, track the status of repairs and view service history. Available online 24/7, it makes it convenient to access service updates wherever and whenever your teams need it. View your device repair history, statistics and spare pool status with a simple click, and empower yourself to make better business decisions.

Barcodes, Inc. and their staff have always been very helpful and professional no matter what challenges I present them. I will continue to be a customer for many years to come.

– Rebecca S., Satisfied Customer