Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Description:
24x7xNext Business Day
Service Details:
- WatchDog Premium Support customers may receive a controller replacement unit in advance of return shipment
- All returns must be authorized and assigned RMA numbers in advance by a Ruckus Technical Support Engineer
- Premium Support customers must ship failed unit(s) to Ruckus within 15 calendar days from the date of receipt of replacement product
- Ruckus reserves the right to bill for units not shipped within this time
- The replacement unit may be either refurbished or new, at the option of Ruckus
Provided Support:
- Phone Support
- Email Support
- Web Support
- Live Chat
- Software Update
- Debugging
- Software Maintenance
- Software Upgrade
- Replacement
Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Email Support
- 24 x 7 Web Support
Service Response Time:
Next Business Day - Replacement
Service Duration:
1 Year
Product Supported:
Ruckus ZoneDirector Wireless Controller License Upgrade from 1106 to 1150