Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Description:
24x7xNext Business Day
Service Details:
- Access to the Polycom Adoption Portal Starter Edition
- Analytics on video utilization and benchmarking
- Adoption Portal Starter Edition
- Advance Parts Replacement
- Priority Access
Provided Support:
- Phone Support
- Software Update
- Software Upgrade
- Parts Replacement
- Web Knowledge Base Access
- Reporting
- New Releases Update
- Product Info Support
Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Parts Replacement
Service Response Time:
Next Business Day - Parts Replacement
Product Supported:
Polycom RealPresence Group 500-720p: Group 500 HD codec, EagleEyeIV-12x camera