Polycom 4872-65466-112 Service Contract

PERSONALIZED, PROACTIVE SUPPORT FOR YOUR COMPLETE CONFERENCING SOLUTION
It's clear that your communications environments become more interdependent within your IT infrastructure as you unify your communication solutions. At the same time, business processes are relying more and more on virtual collaboration tools. The result? Your unified communications (UC) environment becomes even more important and mission critical. It's key that the team supporting you is familiar with your unique environment and specific needs. That's why our Elite Service provides a holistic support strategy beyond individual products-optimizing the performance of your solution and increasing your return on investment.
Elite Service is a proactive, personalized, high-touch support service that helps you manage your dispersed Poly environment around the world, provides resources to manage your day-to-day technical requests, and keeps a close watch on your Poly investment in its entirety. Our solution-focused support service helps you minimize risks through strategic upgrades and smart asset management

BENEFITS

• Minimize downtime and risk with our proactive, high-touch solution support
• Speed up resolution and system up time with familiar customer solution assigned resources.
• Gain priority access to 24x7 technical support with direct access to a Remote Technical Support Engineer-most beneficial for mission critical environment.
• Improved response times in Poly-enabled ecosystem cloud solutions
• Advance hardware replacement next business day.
• Have primary point of contact for Poly-enabled strategic cloud partner endpoint environments.
• Consultative services including regular business and performance reviews and visibility into how your collaboration solution is being used-enhance user experiences, increase UC adoption, help maximize return on investment.