- Parts Replacement
- New Releases Update
- Phone Support
- Web Knowledge Base Access
- Inspection
- Software Update
- Software Upgrade
- Remote Diagnosis
- Product Info Support
- Group 300-720p
- Group 300 HD Codec
- EagleEyeIV-4x Camera
Improve system availability with continual software enhancements and outstanding responsiveness
Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.