Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Details:
- Online support tools
- Inspection availability: Business hours
Provided Support:
- Parts Replacement
- Software Upgrade
- Software Update
- Escalation Support
- Phone Support
- Web Knowledge Base Access
- Inspection
- New Releases Update
Service Availability:
- 8 x 5 Phone Support
- 24 x 7 Web Knowledge Base Access
Service Response Time:
Next Business Day - Advance Parts Replacement
Service Location:
Service Depot
Service Duration:
1 Year
Product Supported:
Polycom RealPresence Media Manager (PRMM):
- 1 x MSA instance with any supported MSA feature
- Including content distribution or transcoding
