Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Description:
9x5
Service Details:
- Unlimited Telephone Technical Support throughout your workday - Access to our technical support hotline during local business hours, Monday through Friday (excluding holidays).
- Advance Parts Replacement full replacement of all covered failed components shipped for next business day delivery. Customs delays may affect actual delivery time in certain regions.
- Software Updates upon release to correct any software errors that prevent the system from performing to published specifications, as required.
- Software Upgrades major feature and functionality releases. Upgrades are available upon release.
- On-line Support access via the World Wide Web to extensive technical information on Polycom products, including a search and query function on the Knowledgebase, technical bulletins, tech tips and frequently asked questions.
- Test Facility face-to-face testing can be scheduled during local business hours (except holidays) with our technical support engineers, or take advantage of our around-the-clock video test facility with continuous motion and sound sources for quick, easy confidence checks.
Provided Support:
- Parts Replacement
- New Releases Update
- Web Knowledge Base Access
Service Availability:
9 x 5
Service Response Time:
Next Business Day
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
- VSX 5000
