{"id":4499,"date":"2012-03-19T14:04:59","date_gmt":"2012-03-19T20:04:59","guid":{"rendered":"http:\/\/www.barcodesinc.com\/news\/?p=4499"},"modified":"2019-09-16T13:53:49","modified_gmt":"2019-09-16T19:53:49","slug":"puritan-bakery-expedites-each-customer-delivery-with-mobile-solution","status":"publish","type":"post","link":"https:\/\/www.barcodesinc.com\/news\/puritan-bakery-expedites-each-customer-delivery-with-mobile-solution\/","title":{"rendered":"Puritan Bakery Expedites Each Customer Delivery with Mobile Solution"},"content":{"rendered":"

Route Drivers, Accounting Team Complete Work Faster<\/h3>\n

Touting \u00e2\u20ac\u0153the best buns in town,\u00e2\u20ac\u009d Puritan Bakery<\/a> has served Southern California since 1938. The continuously family-owned and -run company delivers fresh hamburger buns and breads daily to restaurants, fast food stands and coffee shops, including many of the area\u00e2\u20ac\u2122s iconic\u00c2\u00a0establishments. Now serving more than 1,000 customers, Puritan attributes its growth and longevity to quality products and superb customer service.<\/p>\n

Challenge<\/h3>\n

Due to the short shelf life of bakery products, Puritan bakes and delivers its breads each day based on customer demand. All customers must have their orders in by noon the day preceding delivery.<\/p>\n

Although Puritan delivery drivers used mobile devices<\/a> previously, they were not integrated with the main office. That meant order changes given to drivers in the field were not received until drivers returned from delivery routes.
\n\u00e2\u20ac\u0153Before, change would take forever because you were dealing with two different timelines, two different companies, two different programmers and you could never get them integrated,\u00e2\u20ac\u009d said Matt Grimes, president of Puritan Bakery.<\/p>\n

Additionally, the accounting staff also had to wait for drivers to return to know what was loaded and delivered, preventing them from starting on account reconciliations.<\/p>\n

Finally, lack of real-time visibility into orders hindered management from making timely business decisions.<\/p>\n

\u00e2\u20ac\u0153I wanted to know how much bread they had on the trucks leftover when they came in and I wanted to know how much bread they sold and to whom they sold it to, so that way we\u00e2\u20ac\u2122d have total control,\u00e2\u20ac\u009d said John Markulis, partner, Puritan Bakery.<\/p>\n

Solution<\/h3>\n

Puritan sought a next-generation solution that would merge its mobile applications with back-office systems in a single solution. Working with a Zebra Technologies partner, Puritan found its answer in customized \u00c2\u00a0software. Connected with Motorola MC9090<\/a> handheld devices and Zebra MZ 320 printers<\/a>, delivery drivers can communicate data back to the office in real time.<\/p>\n

With the new process, as drivers load bread onto their trucks in the morning, they then signoff via their handheld devices<\/a> regarding the specific contents on board. The device communicates that information wirelessly to the office software.<\/p>\n

\u00e2\u20ac\u0153Immediately in the morning, our office knows what drivers loaded up,\u00e2\u20ac\u009d Grimes said. \u00e2\u20ac\u0153Now the office can start reconciling before our driver even hits the first store.\u00e2\u20ac\u009d<\/p>\n

Each driver makes about 40 deliveries to 40 different customers. With each stop, they input the exact order quantity and amount for the customer. Instead of printing receipts at the truck, as drivers did previously, now they carry the compact Zebra MZ 320 printers right on their belts\u00e2\u20ac\u201dmaking each stop more efficient.<\/p>\n

\u00e2\u20ac\u0153Using these tiny little Zebra printers<\/a>, he can go right into the store, make his sale, print it out, hand the invoice to the person and be back out into the truck,\u00e2\u20ac\u009d Grimes said.<\/p>\n

\u00e2\u20ac\u0153It\u00e2\u20ac\u2122s nice,\u00e2\u20ac\u009d added Dave Olivas, route sales, Puritan. \u00e2\u20ac\u0153It makes it very easy to track our inventory, quick to print our invoices. Some of the other systems are so big you actually can\u00e2\u20ac\u2122t carry your printer inside and it just makes things much more efficient and quicker.\u00e2\u20ac\u009d<\/p>\n

By the time the driver returns from a route, the accounting staff has already reconciled all accounts for that driver\u00e2\u20ac\u201das soon as the driver leaves the last store.<\/p>\n

Additionally, Zebra printers also allow Puritan to customize each invoice based on the needs of each customer, contributing to customer service.<\/p>\n

Results<\/h3>\n

The new mobile solution, integrated with office systems, delivers efficiency in the field and back at the office. In fact, Puritan estimates that drivers now save approximately 30 minutes every day, thanks to on-the-hip printing and real-time transmission of data back to the office.<\/p>\n

Office staff also reduces the time to complete daily order reconciliations for customers. The handheld system automatically transmits orders wirelessly to the office as they happen, so accounting can complete reconciliations hours earlier. Likewise, baking staff and management benefit from having insight into order data sooner than before.<\/p>\n

\u00e2\u20ac\u0153The solution brings collaboration between the different roles within a distribution organization,\u00e2\u20ac\u009d said Jim French. \u00e2\u20ac\u0153Everyone has information whether they\u00e2\u20ac\u2122re mobile or back office to be able to make that decision to drive the sales and increase the profitability of a company.\u00e2\u20ac\u009d<\/p>\n

Most importantly, the solution contributes to Puritan\u00e2\u20ac\u2122s enduring reputation for quality service. On-site printing expedites each visit, and the Puritan office immediately has order data from which to answer customer questions.<\/p>\n

\u00e2\u20ac\u0153I think our customers like it too because, if they want to know what they bought, all we have to do is go into the computers and search it and we can tell them,\u00e2\u20ac\u009d Markulis said.<\/p>\n","protected":false},"excerpt":{"rendered":"

Route Drivers, Accounting Team Complete Work Faster Touting \u00e2\u20ac\u0153the best buns in town,\u00e2\u20ac\u009d Puritan Bakery has served Southern California since 1938. The continuously family-owned and -run company delivers fresh hamburger buns and breads daily to restaurants, fast food stands and coffee shops, including many of the area\u00e2\u20ac\u2122s iconic\u00c2\u00a0establishments. Now serving more than 1,000 customers, Puritan […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[135],"tags":[238,214,239,13],"yoast_head":"\nPuritan Bakery Expedites Each Customer Delivery with Mobile Solution - Barcoding News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.barcodesinc.com\/news\/puritan-bakery-expedites-each-customer-delivery-with-mobile-solution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Puritan Bakery Expedites Each Customer Delivery with Mobile Solution - Barcoding News\" \/>\n<meta property=\"og:description\" content=\"Route Drivers, Accounting Team Complete Work Faster Touting \u00e2\u20ac\u0153the best buns in town,\u00e2\u20ac\u009d Puritan Bakery has served Southern California since 1938. The continuously family-owned and -run company delivers fresh hamburger buns and breads daily to restaurants, fast food stands and coffee shops, including many of the area\u00e2\u20ac\u2122s iconic\u00c2\u00a0establishments. 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