{"id":3019,"date":"2010-10-20T16:13:02","date_gmt":"2010-10-20T22:13:02","guid":{"rendered":"http:\/\/www.barcodesinc.com\/news\/?p=3019"},"modified":"2019-09-17T13:47:10","modified_gmt":"2019-09-17T19:47:10","slug":"datalogics-prescan-queue-busting-system-lends-a-hand-to-online-shoppers","status":"publish","type":"post","link":"https:\/\/www.barcodesinc.com\/news\/datalogics-prescan-queue-busting-system-lends-a-hand-to-online-shoppers\/","title":{"rendered":"Datalogic\u00e2\u20ac\u2122s PreScan Queue-Busting system Lends a Hand to Online Shoppers"},"content":{"rendered":"

\"Datalogic<\/p>\n

IGA Grocer Uses Datalogic Scanning\u00e2\u20ac\u2122s PreScan Queue-Buster to Facilitate the Execution of a Successful Online Shopping Program, \u00e2\u20ac\u0153Need a Hand?\u00e2\u20ac\u009d<\/b><\/p>\n

Overview<\/h3>\n

IGA North Sydney is a supermarket located on the north side of the Sydney Harbor in Australia, the heart of Sydney\u00e2\u20ac\u2122s second largest Central Business District (BBD) precinct. Founded in 1993, IGA North Sydney has grown to become one of the most successful stores in the IGA network. one of the keys to IGA North Sydney\u00e2\u20ac\u2122s success is leveraging new technologies to differentiate their customer offering. It\u00e2\u20ac\u2122s safe to say their strategy has worked as their growing customer base recently required a checkout expansion to quadruple customer capacity at the point-of-sale (POS)<\/a>.<\/p>\n

The Challenge<\/h3>\n

Located in a prominent business district, IGA North Sydney wanted to reach an untapped market in the area: local business people who are short on time and prefer to do their shopping online. To support this market, IGA North Sydney decided to implement a customized software tool and create an online shopping program called \u00e2\u20ac\u0153Need a Hand?\u00e2\u20ac\u009d the 100% complementary service allows customers to avoid the tedious task of grocery shopping yet still access the store\u00e2\u20ac\u2122s entire suite of products from the comfort of their home \/ office.
\n<\/p>\n

\u00e2\u20ac\u0153Without surprise, this service has become a huge hit with our customers,\u00e2\u20ac\u009d stated Michael Whitehead, owner of IGA North Sydney. \u00e2\u20ac\u0153We are now even delivering groceries within the hour to many local businesses and homes. the service has become such a time-saver for our customers that many are using it to prepare for weekly staff meetings by ordering food, drinks, paper supplies and more online.\u00e2\u20ac\u009d<\/p>\n

Shortly after launching the program, IGA North Sydney ran into one major issue; the execution of settling online orders. In the current process, employees used the in-store POS system<\/a> to scan items after shopping on behalf of the online customer. This required sharing the checkout stations with in-store customers. Although the online program reduced the number of in-store shoppers as a whole, it did not impact the size of the queue, even with the expanded lanes, as online customers were simply replaced with employees in the queue.<\/p>\n

To ensure a timely delivery, IGA North Sydney needed a solution that would continue the success of the online program, while reducing queues for in-store customers. they also needed to find a way to reduce labor costs required to operate the system.<\/p>\n

The Solution<\/b><\/h3>\n

IGA North Sydney implement a queue-busting solution to remove the scanning portion of online orders from the POS. Michael Beer, General Manager of Worldsmart retail, stated, \u00e2\u20ac\u0153IGA North Sydney\u00e2\u20ac\u2122s online shopping program would be complete if settlement activities occurred \u00e2\u20ac\u02dcbehind the scenes.\u00e2\u20ac\u2122 this would allow in-store customers to also benefit from the program with reduced lines at checkout.\u00e2\u20ac\u009d<\/p>\n

IGA North Sydney explored several queue-busting solutions and after testing, Datalogic scanning\u00e2\u20ac\u2122s PreScan Queue-Busting system proved to be the best. For this particular application, the PreScan system uses Datalogic\u00e2\u20ac\u2122s Powerscan PM8300 bar code reader<\/a> to assist employees with collecting the ordered items. By using a control card and scanning \/ bagging items while shopping, employees can eliminate these time-consuming activities from the checkout process.<\/p>\n

The control card is an essential component to this system. First, employees scan the card with the Powerscan reader to \u00e2\u20ac\u02dcopen the order.\u00e2\u20ac\u2122 After scanning and bagging each item, the card is scanned again to \u00e2\u20ac\u02dcclose the order.\u00e2\u20ac\u2122 With the entire order now associated with the control card, only the card is needed to settle the order at the Pos. this process significantly expedites checkout activities for both online and in-store customers.<\/p>\n

The PreScan Queue-Busting system\u00e2\u20ac\u2122s simple \u00e2\u20ac\u02dcplug and play\u00e2\u20ac\u2122 design allowed IGA North Sydney to immediately fix the settlement issue whereas other systems require tedious and often problematic system integration. Another benefit to using the PreScan system is the multi-functioning use of the Powerscan PM8300 reader. When it is not being used by employees for online order checkout, the Powerscan reader can be used for other front or back room activities such as inventory management or as a handheld addition to the point-of-sale. this increases the IGA North Sydney\u00e2\u20ac\u2122s return-on-investment (roI).<\/p>\n

The Results<\/b><\/h3>\n

After working out the settlement process, IGA North Sydney is now executing their online shopping program with perfection. Michael Beer agrees. \u00e2\u20ac\u0153Choosing Datalogic\u00e2\u20ac\u2122s PreScan Queue-Busting system not only solved the settlement issue, but allows the store to save approximately 5 minutes per online order with the ability to \u00e2\u20ac\u02dcscan and bag\u00e2\u20ac\u2122 while collecting the customer\u00e2\u20ac\u2122s items.\u00e2\u20ac\u009d<\/p>\n

The main benefit however is IGA North Sydney\u00e2\u20ac\u2122s ability to free up the checkout stations for in-store shoppers to increase their customer satisfaction. Additionally, the store currently fulfills approximately 130 home \/ office shopping orders per week, which equates to a labor savings of around 10 hours per week. this solution solved IGA North Sydney\u00e2\u20ac\u2122s problem of labor allocation, as the queue-buster allows employees to perform online order fulfillment much faster.<\/p>\n

The popularity of the program and the huge operational success of the PreScan system is why owner Michael Whitehead is so delighted to tell this story. \u00e2\u20ac\u0153We are extremely pleased with the outcome of using Datalogic scanning\u00e2\u20ac\u2122s PreScan Queue-Busting system. the technology was able to completely counter the initial problems we faced as we were developing the process,\u00e2\u20ac\u009d he stated. \u00e2\u20ac\u0153the most important part of this program is that it allows us to reach tens of thousands of shoppers who can now spend time doing what they love instead of grocery shopping.\u00e2\u20ac\u009d<\/p>\n","protected":false},"excerpt":{"rendered":"

IGA Grocer Uses Datalogic Scanning\u00e2\u20ac\u2122s PreScan Queue-Buster to Facilitate the Execution of a Successful Online Shopping Program, \u00e2\u20ac\u0153Need a Hand?\u00e2\u20ac\u009d Overview IGA North Sydney is a supermarket located on the north side of the Sydney Harbor in Australia, the heart of Sydney\u00e2\u20ac\u2122s second largest Central Business District (BBD) precinct. Founded in 1993, IGA North Sydney […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[135],"tags":[74],"yoast_head":"\nDatalogic\u00e2\u20ac\u2122s PreScan Queue-Busting system Lends a Hand to Online Shoppers - Barcoding News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.barcodesinc.com\/news\/datalogics-prescan-queue-busting-system-lends-a-hand-to-online-shoppers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Datalogic\u00e2\u20ac\u2122s PreScan Queue-Busting system Lends a Hand to Online Shoppers - Barcoding News\" \/>\n<meta property=\"og:description\" content=\"IGA Grocer Uses Datalogic Scanning\u00e2\u20ac\u2122s PreScan Queue-Buster to Facilitate the Execution of a Successful Online Shopping Program, \u00e2\u20ac\u0153Need a Hand?\u00e2\u20ac\u009d Overview IGA North Sydney is a supermarket located on the north side of the Sydney Harbor in Australia, the heart of Sydney\u00e2\u20ac\u2122s second largest Central Business District (BBD) precinct. 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