Customer Benefits

Barcodes is proud to announce RACO is now Barcodes! Please read our customer benefits below for more info! Feel free to also contact us if you have any questions!

Business as Usual
RACO’s rebrand to Barcodes simply means you have more resources and support at your disposal. You’ll continue to receive your industry leading sales and support staff. Aside from a new email address for your dedicated Account Manager, it is business as usual.

Customer Service
We are, first and foremost, customer-focused and measure our success by how well we deliver quality solutions that meet each customer’s unique needs. We dedicate an Account Executive or Account Manager to every managed account. Complete customer satisfaction is our top priority.

Integration Services
We have the largest professional services team in the industry. Our deployment and installation services manage device roll outs from cradle to grave. With a Midwest configuration office outside Minneapolis, MN and services offices across North America, we enable you to realize the full value of your technology through dedicated, efficient deployment management, full service onsite installation and training, and lifecycle support so that your teams have immediate and full use of their mission critical devices.

TrueSupport
This platinum support service provides you with guaranteed help desk access, technical support, and repair management. Our experienced TrueSupport teams maintain many industry certifications to help you triage device issues and manage the repair process for you.

Supplier Relationships
Barcodes holds premier partner relationships with all the top brands and has close working relationships with many of the OEM engineering teams. These relationships enable us to deliver inventory ahead of competitors, offer the best technologies available in the industry, provide quick fixes to device issues even if it requires engineering support, and offer competitive pricing for small to large projects while maintaining industry-leading service and support.

Digital Platform
Our customers have access to the most robust digital platform in the industry. Our online platform consists of our website for secure ordering, authorized team logins and special pricing, an online portal for returning and tracking devices in services, and asset management software to track assets.

Technical Knowledge
We have deep technical knowledge and industry certifications to help you design, deploy and support your barcoding, RFID and printing solutions.

Experience & Financial Stability
We started in 1994 as a barcode integrator and have grown every year since our founding. We have tens of thousands of active customers, from SMB’s to Fortune 100 clients. Our largest customer accounts for only a few percent of our revenues. We are one of the top 5 partners for all the key brands in barcoding and RFID and we are backed by a top-tier private equity fund with capital for investment.

Customer FAQs

Barcodes is proud to announce RACO is now Barcodes! Please read our FAQs below for more info! Feel free to also contact us if you have any questions!

Q: Will the RACO contact information that I have continue to work?
A: The phone information will remain the same as you have now. The email addresses that you have will change to the @barcodesinc.com domain. It is okay if you don’t update to the new email address immediately. The old email address will forward to the new email address for long after this branding change. Emails received from Barcodes will be from the @barcodesinc.com email domain.

Q: Will we need a new W-9 from you?
A: No. The current W-9 is not affected by this branding change.

Q: Will payables made out to RACO Industries still work?
A: Yes. Payable information is not affected by this branding change.

Q: Are we required to have an updated Tax Exemption certificate as a result of this change?
A: No. The current Tax Exemption certificate is not affected by this branding change.

Q: If we need to update our supplier records, who should we contact?
A: The best contact for this information is your Barcodes account executive.