Challenge

Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating and surfing at sea – to capture the imagination of families and adventurous vacationers alike. Throughout, guests sail on exciting itineraries to some of the world’s most popular destinations and enjoy Royal Caribbean’s friendly and engaging service.

While delivering innovative entertainment onboard their luxury cruise ships, they required their various restaurants, shops, and bars to process point of sale payments for their customers looking to indulge in food, entertainment, and shopping. They wanted to deliver a quick, seamless and positive point of sale experience for their customers.

Analysis

Royal Caribbean sought a point of sale hardware system that would meet their customer experience demands and be compatible with their point of sale software solution. They sought a bundle that included receipt printers, touchscreens, and barcode scanners for their various restaurants, shops and entertainment facilities. Additionally, they wanted a kitchen receipt printer to meet the demanding requirements of a busy restaurant without sacrificing performance.

Solution

To provide an appropriate solution, Barcodes, Inc. worked closely with Royal Caribbean to test the compatibility between the hardware and software. Barcodes selected the Epson TM-T88V, an industry-leading point of sale receipt printer that offers fast printing, best-in-class reliability, and ease-of-use features. The TM-T88V is also ENERGY STAR qualified and offers print options that reduce paper usage up to 30 percent. Combined with the ELO 1523L touchscreen monitor and Zebra DS4308 barcode scanner, it was the ideal point of sale hardware bundle that Royal Caribbean required to run their point of sale operations effectively.

For the restaurant setting, Barcodes recommended the Epson TM-U220B, a high-speed throughput kitchen receipt printer that allowed customer receipts and kitchen orders to print faster than any other device. The TM- U220B comes equipped with an auto-cutter, which slices a clean edge, leaving a small portion of the receipt uncut so that they are still barely attached – ideal for printing duplicate receipts such as credit card receipts or gift receipts. 

Results

The point of sale system that was delivered by Barcodes was easily deployed to the 40+ cruise ships and easily adopted by the employees aboard each of these ships.

Since purchasing the point of sale systems from Barcodes, Inc., Royal Caribbean has seen an uptick in productivity, quicker turnaround times on sales and kitchen orders, and a decrease in wait times for customers in line.

Royal Caribbean now has the peace of mind that every point of sale experience is first-class and can keep the line moving in order to increase revenue streams while keeping their customers happy.

For all of your point of sale needs, contact Barcodes, Inc. at 1-800-351-9962.

Elo, a world leader in touchscreen and digital signage, is now partnering with a world leader in retail software solutions, Retail Pro! This partnership will bring two innovative and customer service focus companies to the forefront of the retail world.

Retail Pro’s robust POS software is installed in over 53,000 locations in 97 countries. They deliver local, accessible and professional support to any size organization and make it easy to grow your business. The same is true for Elo with over 20 million installations and 40 plus years’ experience they have seen it all! Solutions range from 10” mobile displays to 70” digital signage displays and many in between.

When pared together, Retail Pro software and Elo hardware are a powerful, customer-centric, and flexible Point-of -Sale solution to help you create an engaging customer experience and boost your bottom line.

Contact one of our POS specialists to learn how Elo and Retail Pro can improve retail efficiency for you.

Star has announced the launch of its new free of charge digital receipting service,  AllReceipts, offering the retailer a low cost and fast route to providing the customer with a digital copy of a printed receipt as well as access to analytics, an in-store customer survey and device management tools.

With zero development required, AllReceipts is enabled with the Star printer driver (TSP100 Series initially with more printers to follow) and works independently of a retailer’s POS software. Being stored and organised in the AllReceipts App on the customer’s mobile device, it eliminates the issues typically associated with email receipting including spam, taking a high quality photo of the receipt and privacy issues. The immediate advantage perceived by the customer is the choice to remain anonymous and yet still receive a digital copy of the receipt.

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Seiko’s Qaliber RP-E and RP-D series receipt printers have been qualified as supported printers for the popular CAP POS software lines. With some of  the best performance specs in the industry, the Qaliber line of receipt printers are a reliable yet very affordable choice for even the most demanding POS environments.

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pcAmerica  has added new tablet-ready versions of its award-winning point of sale software solutions, Cash Register Express (CRE) and Restaurant Pro Express (RPE), to its product lineup.

CRE and RPE have been optimized for tablets and the software is compatible with many pieces of tablet hardware, including the HP Elitepad. As the tablets are running Windows 8, a standard Microsoft operating system, the tablet editions of the POS software still support a full peripheral set including pole displays, weight scales and pin pads.

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We’ve put together a page of QuickBooks compatible hardware to make it easy to find products that will work with your system.

The page includes QuickBooks barcode scanners, QuickBooks receipt printers and more.