Zebra’s CS4070 the Ideal Companion Scanner for Tablets and Smartphones
Whether your workers are in retail or field service, field sales or transportation and logistics, the new features in the Zebra CS4070 make it easier than ever to scan, with a hassle-free constant Bluetooth connection to laptops and tablets, plus the ability to format your data, your way, to meet any application requirement.
The CS4070 is the perfect companion scanner solution to seamlessly integrate with virtually any line of business application.
Motorola Announces The New MC45 Mobile Computer
Motorola has announced the new MC45 mobile computer – its first WAN-based solution in a new category of mobile computers that address the needs of field-based mobile workers in cost-sensitive enterprises. The cost- and size-optimized MC45 is targeted at applications such as customer relationship management (CRM), sales order entry, inventory management, proof of delivery, direct store delivery (DSD) and route accounting, while expanding the range of solutions available for small- and medium-sized businesses and fast-growing emerging markets.
Designed to help value-conscious enterprises affordably automate business processes in field mobility applications, the MC45 is ideal for field service/sales opportunities as well as the transportation and logistics industry. The rugged and ergonomic MC45 offers wireless LAN (802.11 a/b/g) and WAN (3.5G HSDPA voice/data) connectivity along with a large outdoor viewable 3.2″ display, numeric keypad and a full-shift battery with power management capabilities.
Identifying Compound Interest in Your Field Service Workflow
How to attain best-in-class profitability by optimizing seemingly minor tasks
When asked what he thought the most powerful force in the universe was, Albert Einstein once replied, “Compound interest!” This post will demonstrate how compounding even small improvements in workers’ routines translates into huge profits. A field service workforce can attain best-in-class profitability by seeking out and optimizing seemingly minor tasks throughout a field worker’s day that are repeated over and over again, compounding not only throughout that worker’s day, but across all the workers in the organization. The optimization of those repeated tasks will lead to gains in field worker utilization and first time fix rate, which continue to be the key indicators of how well a service organization is running.
According to a recent Aberdeen report, best-in-class service organizations are achieving 74% field worker utilization as opposed to 60% for average companies and only 48% utilization for the poorest performing companies. In addition, best-in-class companies also lead in first visit fix rates of 90% versus only 71% for average companies.
How to Use Mobile Payment Collection Technology to Boost Profitability
Enterprise investments in mobile automation are enabling field sales and service professionals to complete their tasks faster than ever before. But are their organizations getting paid any faster? If not, they are missing out on some of the lowest-hanging fruit on the mobile automation benefits tree.
By equipping mobile workers to collect payment in the field, businesses can significantly and permanently improve their cash cycle time, reduce uncollectable invoices and even increase revenues by upselling and cross selling service plans, spare parts, accessories and additional products. These benefits are available to many types of businesses, including sales, service and delivery organizations.
Mobile payment collection represents low-hanging fruit because it often only requires a modest incremental investment in complementary components. If field sales and service staff already have mobile computers and wireless connectivity, the incremental investment needed to enable mobile payment collection can be recovered very quickly, often in months, and will provide a sustainable cash flow benefit. If mobile computers are not currently used, a payment collection application will shorten the time to return-on-investment (ROI) for a mobile automation initiative.
This white paper provides an introduction to how mobile payment collection systems work, explains what components are needed to enable mobile workers to process card and check payments in the field, and highlights the cash flow and other benefits that businesses of different sizes and in different industries can expect from enabling their mobile workers to collect payment at the time of service.
