From the self-checkout lane at the grocery store to being able to order anything from the convenience of your smartphone, more and more customers embrace and even expect kiosk-based self-service options in retail environments. The added speed and convenience kiosks provide is beneficial to customers and businesses alike while strengthening customer relationships and improving customer satisfaction.

While the grocery store self-checkout is the most visible kiosk solution today, kiosks are just as beneficial to other retail applications such as couponing, gift registry, and product/stock inquires. Beyond retail, kiosks have become commonplace in hospitality spheres for self-serve concierges, hotel check-in/check-out, loyalty programs, and event management/scheduling. Regardless of the environment, kiosk solutions are an efficient means to improve the customer experience while reducing the cost of operations.

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