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Tech Questions: My Star Thermal Printer Isn’t Printing

Posted December 18, 2013

dddQuestion

My Star thermal printer feeds paper but is not printing at all.

Answer

The cause could be that the paper is not thermal-coated or it was loaded upside down. To verify that the roll is thermal-coated, scratch the surface of the paper with a coin or nail. If the top coat shows a gray mark where the scratch was made, the paper was thermal-coated. Next, verify the thermal paper was loaded correctly and try printing again (seeĀ illustration).

For additional assistance with or finding the right Star printer for your needs, contact us at BarcodesInc.