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Zebra’s Customer Self-Service Solutions

Posted June 3, 2015

For today’s highly connected retail shopper, having access to the same range of information they experience online is more and more expected even during the brick and mortar shopping experience. Smartphones may provide simple product lookups and pricing but more store functions can be easily expanded on with the right in-store technology. Just as they find in an online experience, being able to search product data and previous purchase history is another way to further empower customer satisfaction.

Whether it’s pulling up more detailed product information, stock levels and locations, or being able to access a gift registry and coupons/promotional items, customers desire to have access to your retail store both physically and electronically.

Expanding the customer experience really comes down to providing the right tools to your customers. Zebra’s line of Interactive Kiosks and robust Wireless LAN are the perfect additions  to any retail environment to provide customers the ability get product information or find an associate at the exact moment they want one.
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Interactive Kiosk Solutions with Zebra’s CC5000

Posted March 24, 2015

From the self-checkout lane at the grocery store to being able to order anything from the convenience of your smartphone, more and more customers embrace and even expect kiosk-based self-service options in retail environments. The added speed and convenience kiosks provide is beneficial to customers and businesses alike while strengthening customer relationships and improving customer satisfaction.

While the grocery store self-checkout is the most visible kiosk solution today, kiosks are just as beneficial to other retail applications such as couponing, gift registry, and product/stock inquires. Beyond retail, kiosks have become commonplace in hospitality spheres for self-serve concierges, hotel check-in/check-out, loyalty programs, and event management/scheduling. Regardless of the environment, kiosk solutions are an efficient means to improve the customer experience while reducing the cost of operations.

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