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How to Use Mobile Payment Collection Technology to Boost Profitability

Posted May 31, 2012

Enterprise investments in mobile automation are enabling field sales and service professionals to complete their tasks faster than ever before. But are their organizations getting paid any faster? If not, they are missing out on some of the lowest-hanging fruit on the mobile automation benefits tree.

By equipping mobile workers to collect payment in the field, businesses can significantly and permanently improve their cash cycle time, reduce uncollectable invoices and even increase revenues by upselling and cross selling service plans, spare parts, accessories and additional products. These benefits are available to many types of businesses, including sales, service and delivery organizations.

Mobile payment collection represents low-hanging fruit because it often only requires a modest incremental investment in complementary components. If field sales and service staff already have mobile computers and wireless connectivity, the incremental investment needed to enable mobile payment collection can be recovered very quickly, often in months, and will provide a sustainable cash flow benefit. If mobile computers are not currently used, a payment collection application will shorten the time to return-on-investment (ROI) for a mobile automation initiative.

This white paper provides an introduction to how mobile payment collection systems work, explains what components are needed to enable mobile workers to process card and check payments in the field, and highlights the cash flow and other benefits that businesses of different sizes and in different industries can expect from enabling their mobile workers to collect payment at the time of service.

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Are your Smart Phones Smart Enough?

Posted May 25, 2012

How Development, Deployment and Management Capabilities Impact Productivity and Value

BlackBerries popularized the smart phone, then the iPhone revolutionized and consumerized the category. Droids are the hottest models today – but that could change tomorrow. Meanwhile, Windows Mobile models continue to outsell other handheld computers used in the enterprise. There is always plenty of buzz about what makes smart phones cool, but enterprises must focus on what makes users more productive.

Why do companies buy smart phones and rugged mobile computers? They do so to:

  • Improve productivity and efficiency.
  • Increase sales and revenue.
  • Improve customer satisfaction.
  • Lower operating costs.

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How the Right Printer Can Make a Difference for Manufacturers

Posted May 16, 2012

Information and documentation are essential components of everything that manufacturers produce and ship today, whether products need to be tracked through the production process or through the supply chain to the customer. Customer requests, regulatory requirements and efficient production processes all need information to flow along with products. While production is often automated, producing the necessary documentation often is not optimized.

Producing the job tickets, component ID and product labels to provide this information is a growing challenge. Unless the process is streamlined with a proper printer and media, manufacturers are building unnecessary cost and inefficiency into every product. This post will explain how manufacturers can realize tangible improvement. It covers:

  • How production processes can be improved by using printed labels and job tickets;
  • Why sharing a general-purpose printer for office and production printing is an inefficient arrangement;
  • How a dedicated thermal printer can reduce costs and errors.

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The Industry’s Fastest Mid-Range Industrial Label Printers – Intermec PM43 and PM43C

Posted May 10, 2012

Intermec Strengthens Printer Portfolio with Industry’s Fastest Mid-Range Industrial Label Printers

Intermec, Inc just released their new PM43 and PM43c industrial mid-range label printers, featuring the fastest throughput in their class. Suited for harsh industrial environments including transportation, manufacturing and distribution centers, the metal-constructed PM43 and more compact PM43c printers are built to perform by increasing uptime and reducing maintenance costs.

Built on more than 40 years of printing innovation history, the PM43 and PM43c mark the newest additions to Intermec’s industry leading line of rugged industrial printers. The printers offer the ultimate in reliable and intuitive communication options with a unique full color touch-screen, featuring a choice of 10 languages or easy to use universal icons, and a multi-lingual intuitive web-based user interface. The printers also reduce IT support needs with integrated device management, allowing the printers to be monitored from anywhere in the world via Intermec handheld computers, laptops, smart phones or tablet computers using WiFi or Ethernet connection.

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Pharmacy Pill Bottle Labeling

Posted April 26, 2012

Industry Need

Advancements in pharmaceutical science enable improved health, better management of medical conditions, and even extended life spans for many. However, realization of these benefits relies on accurate identification of medicines and dosing instructions; mistakes can have severe health repercussions. Specialized pill bottle labels fulfill this critical identification and information role.

Pharmaceutical labeling has a unique set of product requirements. Durability is key. Frequent handling, contact abrasion (such as jostling with purse contents), or storage in warm, moist environments must not degrade the printed image or adhesion. Many common label materials are quickly degraded by contact with hand lotions or other environmental exposures.

Pharmaceuticals are typically fulfilled through two channels, each of which contributes additional unique requirements.

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Scanning at the Point-of-Sale: Keys to Improving the Customer Experience

Posted April 20, 2012

Industry Need

What can customers get in your stores that they can’t get online?

Retailers who cannot easily answer this question risk losing business to e-commerce competitors – more than 3,100 U.S. retail stores closed in 2011 and more than 5,000 more are projected to close in 2012, according to published industry reports. Retailers who are answering the question successfully are focusing on creating an excellent customer experience. They are creating and enhancing customer loyalty programs, offering new services, seamlessly merging sales channels and providing exceptional customer service.

Creating a positive customer experience also requires satisfying the desire for immediacy. Successful retailers have products available for customers to touch, try and take home right away, without having to wait for shipment.

To create this experience, retailers need to keep their products on the shelves and their staff on the floor. It requires a workforce that is knowledgeable, flexible and highly responsive. Retailers should demand the same from their equipment.

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Intermec Introduces Industry’s Smallest, Lightest Mobile Receipt Printers

Posted April 16, 2012

New PR2 and PR3 printers provide mobile workforces with all day comfort for significant productivity advantages

Intermec, announces the new PR2 and PR3 mobile receipt printers — the smallest, lightest and most durable receipt printers in their class. Designed for all day comfort for mobile field professionals in direct store delivery (DSD) route accounting, field service, mobile point of sale and electronic citation, the two-inch PR2 and three-inch PR3 mobile printers provide the ideal companion to Intermec’s broad portfolio of mobile computers with shared charging, docking, accessories and remote management capabilities for a lower total cost of ownership and increased efficiencies.

Enterprises are able to tailor the printers to their unique business environments with a complete line of modular accessories, while also delivering competitive advantage with invoice printing and secure payment capture capabilities. Additionally, the printers are fast, with the fastest time to first receipt in their class. They are also built for all day comfort and reliability — easily worn all day using the included belt clip, optional belt loop or shoulder strap for additional ease.

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Labeling Solutions for the Pharmaceutical and Biotechnology Industries

Posted April 9, 2012

Industry Need

The Health Industry Business Communications Council and the American National Standards Institute have developed the ANSI/HIBC standards for packed and item level bar coding for the health care industry. Bar code technology is a proven valuable tool for reducing labor costs, human error and automating data to improve the quality of patient care. Standards for proper identification can be found at http://www.hibcc.org.  Analytical diagnosis begins with specimen analysis in laboratories that submit samples to extreme conditions such as centrifugal separation, cryogenic freezing or autoclave sterilization.

Extreme applications have been at the core of Intermec’s business since the development of the bar code, with solutions ranging from pharmaceutical clean rooms designed for temporary ID to durable military code applications for transcontinental deployment.

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Adopting Automated Data Collection For SMBs

Posted April 6, 2012

Finding and calculating the value of automated data capture technology at small and medium businesses

Introduction

Any business that would benefit by holding less inventory, decreasing mis-shipments and reducing errors should seriously consider implementing bar code systems and other forms of automated data collection (ADC) technology. Companies of all sizes apply bar code and wireless data collection systems to save labor, increase efficiency and cut operations costs. ADC is a proven productivity enhancer, and advancements in the technology have made such systems affordable and practical for more businesses than ever before.

Common errors and inefficiencies don’t have to be part of business as usual. This paper exposes some of the hidden expenses that hamper profitability, and how accurate data collection can eliminate them. The examples and techniques presented show the link between quality information and efficient operations. When investing in ADC, small-to-medium sized businesses (SMBs) can earn a full and rapid return on investment through reduced expenses and increased productivity. This white paper will help show how by presenting ADC cost-justification guidelines and strategies.

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Mobile Shelf Price Auditing for the Retail Environment

Posted April 4, 2012

Industry Need

Aggressive pricing and promotions drive success in retail, and modern consumers are more price-sensitive than ever. The pressure to act and react quickly in modifying pricing continues to escalate. To meet this demand, today’s retailer needs increasingly efficient ways to implement accurate pricing changes on the retail floor. Only Intermec provides the total package of mobile printers, mobile computers, bar code scanners, and durable media necessary to label products and shelves at the point-of-use—key to improving store efficiency and eliminating costly errors.

When prices change, it is critically important that the price on the shelf matches the price in the computer; when these do not agree, significant problems result. If the charged price is higher, customer satisfaction plummets. If the charged price is lower, profits are lost. As an added consequence, retailers regularly incur fines when pricing accuracy laws are violated.

Printing today is commonly completed in batch mode using a fixed printer located in a back room away from the retail space. These shelf labeling systems separate a batch printing process from the point of labeling, creating the potential for obsolete, inaccurate, or misplaced shelf labels. Additionally, this separation from point-of-use leads to wasted trips and introduces a greater chance of human error in mis-labeling. For all these reasons, mobile label printing is becoming increasingly popular for shelf and product labeling in the retail environment.

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