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Hermes Invests in Zebra Solutions to Improve Delivery Experience

Posted February 4, 2016

Hermes, the consumer delivery specialist, has invested in state-of-the-art handheld scanners in what represents one of the largest mobile implementation projects in Europe. The company will equip its local courier network and myHermes ParcelShops with more than 20,000 TC75 mobile computers from Zebra, in a move designed to heighten the overall customer experience it provides on behalf of the UK’s leading retailers.

These new enterprise-grade handheld devices and the software which powers them will provide greater visibility during the delivery process as the company moves toward its goal of 100% first-time delivery success. The 4G TC75 devices have a 10-hour battery life, a built-in camera to capture high-quality photos and boast improved GPS functionality. This allows geo-fencing technology to provide pin-point accuracy for delivery, which means parcels are satellite-tracked to the customer’s doorstep.

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