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Zoom Room Improves Customer Service with Apple iPad and Socket Barcode Scanners

Posted November 28, 2012

Every type of business is concerned with providing the best possible experience for their customers and taking advantage of new technology tools is a great way to do so. Utilizing mobile devices like the Apple iPad and Socket Bluetooth scanners can make any application more efficient and customer friendly.

Zoom Room, a chain of dog agility training centers, delivers top-notch customer service for canines and humans alike with the Apple iPad and CHS Series 7 barcode scanners from Socket Mobile. The mobile technology enables employees to spend more time helping customers, perform transactions and registrations away from the front desk, and minimize paper usage to support corporate green initiatives.

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Just the Ticket – Sand Springs Police Department Increases Productivity and Safety with the Intermec CN50

Posted October 10, 2012

Intermec CN50 Mobile ComputerTo serve and protect is just one of the many things the Sand Springs Police Department (SSPD) is tasked with on a daily basis. As the department’s officers report to work each day, citations are just one of the many ways they keep their population of 19,000 safe. But beyond safety, citations are also a way the city generates revenue.

Previously relying on an outdated manual process, officers would complete a hand-written five-carbon copy citation. The violator would get one copy, and the rest would be distributed to various police, court and city personnel for repeated entry into multiple other computer systems. This process caused a lot of redundancy, administrative time and wasted effort, as citations were often lost in the shuffle or dismissed due to illegibility – causing citation revenue to go uncollected.

In short, SSPD looked for a technology solution that would offer increased officer productivity and an improvement in officer safety by getting them off the roadside faster.

The answer? An eCitation solution coupled with the Intermec CN50 rugged handheld mobile computers.

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Fargo HDP5000 Card Printer at Work With Action Ambulance Services

Posted October 2, 2012

Fargo HDP5000 ID Card PrinterAction Ambulance services uses Fargo HDP5000 card printer/encoder with lamination for ID, Security and Marketing

The challenge 

Action Ambulance Services provides 24-hour emergency and non-emergency medical services to the people of Eastern Massachusetts from 13 different locations. The identification cards worn by emergency personnel face challenging conditions, not only from temperature extremes and inclement weather, but also from bodily fluids, including blood, of patients being treated.

Twelve years ago, the organization began using ID cards for employee identification, but its printer was not able to laminate the cards, nor was it fast enough to keep up with the growing business. Mike Woronka, now Chief Executive Officer of Action Ambulance Services, was responsible for bringing the first ID card printer to the organization. He realized it was time for an upgrade of both the hardware and the software.

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Datalogic Memor helps Improve the Service Pipeline at Wildkamp

Posted August 23, 2012

Datalogic Memor Mobile ComputerWildkamp started selling PVC pipes in the Netherlands 40 years ago. Over the years, the company has become a specialist in the production of pipes, tubes and all related products. Customers can also get support and advice for projects in which the creation of tubes, pipes and pavement play a role. This service requires a high level of knowledge and skill on the part of the company’s employees, especially when one considers that the company houses an assortment of 50,000 articles in the distribution center in Coevorden with an average of 7000 articles in each of the more than 40 branches.

Wildkamp had never used an automated system for controlling stock in the past, but with volumes increasing continuously, it decided it was time to turn to automation.

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Mobile Shelf Price Auditing for the Retail Environment

Posted April 4, 2012

Industry Need

Aggressive pricing and promotions drive success in retail, and modern consumers are more price-sensitive than ever. The pressure to act and react quickly in modifying pricing continues to escalate. To meet this demand, today’s retailer needs increasingly efficient ways to implement accurate pricing changes on the retail floor. Only Intermec provides the total package of mobile printers, mobile computers, bar code scanners, and durable media necessary to label products and shelves at the point-of-use—key to improving store efficiency and eliminating costly errors.

When prices change, it is critically important that the price on the shelf matches the price in the computer; when these do not agree, significant problems result. If the charged price is higher, customer satisfaction plummets. If the charged price is lower, profits are lost. As an added consequence, retailers regularly incur fines when pricing accuracy laws are violated.

Printing today is commonly completed in batch mode using a fixed printer located in a back room away from the retail space. These shelf labeling systems separate a batch printing process from the point of labeling, creating the potential for obsolete, inaccurate, or misplaced shelf labels. Additionally, this separation from point-of-use leads to wasted trips and introduces a greater chance of human error in mis-labeling. For all these reasons, mobile label printing is becoming increasingly popular for shelf and product labeling in the retail environment.

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Mobile Medical Sample Labeling

Posted April 3, 2012

Industry Need

Medical testing provides key information to physicians, serving as a foundational tool for diagnosing patient conditions. Accuracy is critically important; mistakes can lead to undiagnosed illnesses or inappropriate treatments. Current specimen vial labeling methods, however, are error-prone. Handwritten labels are subject to interpretation and manual data errors; labels preprinted at a central station and carried to the patient location introduce the chance for mix-ups. Mobile sample labeling eliminates these opportunities for errors, enhancing patient safety. Printing on Intermec media ensures robust traceability, meeting the application requirements of sample labeling from the point of collection through challenging laboratory conditions.

Automatic identification technologies such as bar coding excel at eliminating human error. Within the high-touch medical environment these systems have steadily improved patient safety. Errors resulting from manual data entry are unacceptable in a diagnostic environment where they can lead to lost samples (increasing time to diagnose and treat) or mistaken patient identities (potentially leading to incorrect diagnosis and course of treatment).

Recognizing the persistence of these errors, the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) has made improving the accuracy of patient identification the first goal of the 2010 National Patient Safety Goals document. This goal requires blood and specimen containers to be labeled in the patient’s presence. Printing sample labels in place and on-demand with ID scanned from the patient’s wristband eliminates multiple points of error, enhancing patient safety.

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Mobile Labeling in the Warehouse or Manufacturing Facility

Posted April 2, 2012

Industry Need

Bar coding is a critical component in maintaining accuracy and efficiency in a warehouse environment. Shipping, receiving, and cross docking, picking and packing, shelf labeling, and tote labeling applications are integral to successful operations. Increasingly, companies are leveraging mobile labeling solutions in these applications. By enabling workers to print labels at the point of activity, mobile solutions enable a more flexible workflow, increased productivity, and fewer errors. Intermec’s integrated mobile printer and Duratherm media products deliver a comprehensive array of choices to meet these needs.

Shipping, Receiving, & Cross Docking

Mobile printing solutions enable workers to quickly generate barcode labels and apply them directly to items as they are unpacked or staged for shipment. Workers wearing belt-mounted mobile printers can re-label pallets and individual cases on the spot, reducing transit time between pallets and a central label printing location to optimize efficiency.

Picking & Packing

The picker’s belt-mounted printer, responding to print commands from the wireless network, generates a pick ticket to guide order fulfillment. After collecting all items needed to close an order, this receipt material serves double duty as the customer’s packing slip. Once the order is scanned complete, a new pick ticket is automatically printed for the worker’s next task.

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Medical Wristbands

Posted March 27, 2012

Industry Need

Effective patient care is predicated on accuracy, but human error is exceptionally difficult to eliminate in the inherently high-touch medical environment. To address this, barcodes and automatic ID technologies are being used increasingly across a wide range of medical practices. Patient wristbands are one common application area. Intermec patient wristbands ensure positive identification for integration with verification systems for medication, samples, and surgical procedures.

The five rights of medication safety (right patient, right drug, right time, right dose, right route) provide an important framework for verification of pharmaceutical administration, but commonly rely on manual human checks. Integration of positive patient ID with barcode wristbands provides a highly reliable adjunct to eliminate human error. With increasing implementation of patient electronic medical record (EMR), scanning the wristband can trigger caregiver notification of allergies or other special requirements.

The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) has made improving the accuracy of patient identification a high priority, and it remains the number one goal in the pre-release version of the 2010 National Patient Safety Goals (NPSGs) for hospitals. Recognizing the accuracy enhancements of auto ID technologies, bar code verification is specifically cited as an acceptable alternative to resourceintensive two-person verification required for administration of blood products.

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IUID Item Unique Identification

Posted March 27, 2012

In October 2008, the US Department of Defense published version 2 of the UID (Unique Identification) guidelines requiring a broad range of assets to be marked with a 2 dimensional data matrix code that is unique at the item level. Implementation is increasing, covering both new items and assets already in service. With an extreme assortment of surfaces and durability requirements, finding a product to reliably track these items can pose a significant challenge. Intermec’s comprehensive UID media offering simplifies this daunting task with proven labeling solutions.

Mission-critical tracking has been at the core of Intermec’s business throughout its history. Intermec media offers a number of products available off-the-shelf to meet UID requirements, and offer custom materials and configurations to meet particularly stringent requirements. Using these proven products and printing technology to satisfy UID requirements limits exposure and minimizes cost of complying with this mandate.

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Integration of RFID Smart Labels for Third Party Logistics

Posted March 27, 2012

Industry Need

Effective warehouse management involves the control and monitoring of movement of materials including receiving, storage, picking, staging, and shipping. The increased use of outsourcing these activities has given rise to the rapid growth of third party logistics or 3PL. 3PL providers typically specialize in integrating warehousing and operation services that can be scaled and customized to a customer’s requirements. The use of 3PL has become a cost effective way for many businesses to reduce supply chain costs and increase customer satisfaction. With any logistics process, opportunities for human error exist resulting in misplaced or mis-directed inventory. However, with 3PL providers handling inventory for a multitude of customers, high levels of accuracy and efficiency as well as visibility within the operation have become critical requirements.

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