24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
Express hardware replacement for arrival within next business day (NBD)
This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
Escalation management with Plan of Action (POA)
Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
What is the wireless range of the Unitech MS838B scanner?
The MS838B features 2.4G wireless transmission with coverage up to 100 meters in open sight, ensuring reliable connectivity across large warehouse and retail environments. This extended range allows mobile workers to scan items throughout your facility without losing connection to the base station.
What is the NETGEAR PMB0351-10000S and what support does it include?
The NETGEAR PMB0351-10000S is a ProSUPPORT OnCall 24x7 technical support service plan with a 5-year term. This service provides 24x7 next business day technical support delivered electronically and physically, ensuring your data networking infrastructure receives continuous expert assistance. We offer this comprehensive support solution to help your organization maintain network reliability and minimize downtime.
How long does the battery last on a single charge?
The MS838B operates for over 16 hours on a single charge, powered by a 2600mAh lithium-ion battery that fully charges in 6 hours. This extended battery life ensures uninterrupted scanning operations throughout a full shift without requiring midday recharging.
Is this a hardware device or a support service?
The NETGEAR PMB0351-10000S is a service offering, not a hardware device. It is a 5-year ProSUPPORT OnCall technical support contract that provides 24x7 access to Netgear technical experts for assistance with your data networking equipment. Contact us today to learn how this support service can be paired with your Netgear networking hardware.
What barcode types does the MS838B read?
The MS838B reads both 1D and 2D barcodes, supporting symbologies including Code39, Code128, UPC-A, UPC-E, EAN 8, EAN 13, GS1 DataBar, QR Code, Data Matrix, PDF417, and Aztec Code. This comprehensive barcode support makes it suitable for retail, inventory management, and logistics applications.
What type of technical support is provided under this plan?
This plan includes 24x7 next business day technical support available through both electronic and physical support channels. The service is designed to provide rapid response to technical issues affecting your data networking infrastructure. Visit barcodesinc.com to understand the full scope of support benefits available with this service plan.
Is the MS838B durable enough for warehouse environments?
Yes, the MS838B is rated IP54 for dust and water resistance and withstands drops from 1.5 meters onto concrete, making it designed for durability in demanding warehouse and industrial settings. Its robust construction minimizes downtime due to damage and lowers total cost of ownership.
How long is the ProSUPPORT OnCall service contract?
The NETGEAR PMB0351-10000S provides a 5-year service term, giving you extended technical support coverage for your data networking equipment throughout that period. This multi-year commitment ensures consistent access to Netgear technical expertise without annual renewal concerns. Contact us today to discuss how this extended support aligns with your infrastructure needs.
What connectivity options does the MS838B offer?
The MS838B provides multiple connectivity options including 2.4G wireless, Bluetooth (HID, BLE, and SPP profiles), and USB host interface. This flexibility allows you to integrate the scanner with various systems and devices available from us at Barcodes Inc.
What Netgear products can this support service cover?
Based on the product categorization, this support service is applicable to Netgear data networking devices, including wireless routers, wireless controllers, and wireless client adapters. The ProSUPPORT OnCall service is designed to support Netgear's networking product line. Contact us today to confirm compatibility with your specific Netgear equipment.
Does the MS838B work when out of wireless range?
Yes, the MS838B features buffer mode capability, allowing it to store up to 40,000 barcode scans when out of wireless range. Once the scanner reconnects to the base station, all stored data is automatically transmitted, ensuring no data loss during temporary connectivity gaps.
When is technical support available under this service plan?
Technical support is available 24 hours a day, 7 days a week, with next business day response commitment for issues. This round-the-clock availability ensures that critical networking problems can be addressed regardless of when they occur. Visit barcodesinc.com or contact us today to activate this continuous support coverage for your organization.
