Service Main Type:
Technical
Service Sub Type:
Electronic and Physical
Service Description:
24x7xNext Business Day
Service Details:
- 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
- 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
- Express hardware replacement for arrival within next business day (NBD)
- This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
- Escalation management with Plan of Action (POA)
- Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
- Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
Provided Support:
- Phone Support
- Remote Diagnosis
- E-mail Notification
- Replacement
- Email Support
Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Remote Diagnostic
Service Response Time:
Next Business Day - Replacement
Service Duration:
5 Year
Product Supported:
Netgear Category 1
