Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Description:
24x7x4
Service Details:
- This annual contract provides customers with 24X7 4-hr parts delivery, 24X7 technical support, software updates and upgrades, and access to Customer Support Center Web services. SD support is subject to availability and needs advanced approval. Please provide detailed configuration and site locations to confirm availability of Service.
Provided Support:
- New Releases Update
- Web Knowledge Base Access
Service Availability:
24 x 7
Service Response Time:
4 Hour - Hardware Replacement
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
- SA700-M