Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Description:
12x5
Service Details:
- This annual contract provides customers with 12X5 next business day parts delivery, 24X7 technical support, software updates and upgrades, and access to Customer Support Center Web services. ND support is subject to availability in some countries in the EMEA, APAC and LATAM region and needs advanced approval. Please provide detailed configuration and site locations to confirm availability of Service. (Where Next Day Delivery in not available, service will be Next Day SHIPMENT.)
Provided Support:
- New Releases Update
- Web Knowledge Base Access
Service Availability:
- 12 x 5 Replacement
- 24 x 7 Technical Support
Service Response Time:
Next Business Day - Hardware Replacement
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
- CTP2024
