Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Description:
Next Business Day
Service Details:
Remote problem diagnosis and support:
- HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next business day onsite response:
- For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
Escalation management:
- Established escalation procedures enlist specialised expertise from HP and selected third-parties
Provided Support:
- Parts Replacement
- Remote Diagnosis
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
HP PROMO Notebook
