Service Main Type:
Technical
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Description:
9x5xNext Business Day
Service Details:
Remote Problem Diagnosis and Support:
- HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next Business Day On-site Response:
- For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
Coverage Window Options:
- Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
Escalation Management:
- Established escalation procedures enlist specialized expertise from HP and selected third-parties
Optional Defective Media Retention Service:
- A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
- This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
Provided Support:
- Defective Media Retention
- Remote Diagnosis
Service Availability:
9 x 5
Service Response Time:
Next Business Day
Service Location:
On-site
Service Duration:
2 Year
Product Supported:
HP Notebook
