Service Main Type:
Technical
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Details:
Remote Problem Diagnosis and Support:
- Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution
Next Business Day On-Site Response:
- For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window
- Your covered hardware is returned to operational condition, with components or entire units replaced as necessary
- Your coverage includes all required parts and materials
Parts and Materials:
- HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements
Coverage Window:
- Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays)
HP Accidental Damage Protection:
- Helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products
Provided Support:
- Phone Support
- Remote Diagnosis
Service Response Time:
Next Business Day
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
HP Commercial Notebook
