Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Description:
9x5xNext Business Day
Service Details:
- Exchange and Enhanced Tech Phone support
Remote problem diagnosis and support:
- HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution
Next-day exchange:
- If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery is available for calls received before 2:00 pm local time
- Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US
- Service within 1 to 2 days is available in selected areas of Alaska and Hawaii
Standard business hours coverage:
- Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays
- Extended telephone support may be available for selected products
Provided Support:
- Phone Support
- Remote Diagnosis
- Remote Installation
- Configuration
Service Availability:
9 x 5
Service Response Time:
Next Business Day
Service Duration:
3 Year
Product Supported:
HP LaserJet Printers:
- P1005
- P1006
- P1505
- P1505n
HP LaserJet Pro Printers:
- P1102w
- P1606dn