Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Description:
9x5
Service Details:
Remote Problem Diagnosis and Support:
- HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution
Repair Center Services:
- For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary
- Your coverage includes all required parts and materials
Pick-up by HP:
- An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility
Return Shipment:
- An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days
- You may request accelerated delivery for the actual additional cost of the shipment
Standard Business Hours Coverage:
- Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays
Accidental Damage Protection:
- Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage
- Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally
Provided Support:
Remote Diagnosis
Service Availability:
9 x 5
Service Location:
Service Depot
Service Duration:
4 Year
Product Supported:
HP Notebook