Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Description:
9x5
Service Details:
Remote problem diagnosis and support:
- HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution
Repair center services:
- For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary
- Your coverage includes all required parts and materials
Pick-up by HP:
- An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility
Return shipment:
- An HP-authorized courier returns the repaired or replaced equipment to your location
- Return shipment is by first-class ground transportation and usually takes between 3 and 7 days
- You may request accelerated delivery for the actual additional cost of the shipment
Standard business hours coverage:
- Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays
Provided Support:
- Remote Diagnosis
- Configuration
Service Availability:
9 x 5
Service Location:
Service Depot
Service Duration:
5 Year
Product Supported:
HP 2533t Mobile Thin Client
