Remote problem diagnosis and support:
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day on-site response:
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next working day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Standard business hours, Standard business days:
Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
HP Business Desktop PCs:
- 7000 Series
HP Personal Workstations:
- 3000 Series
- 4000 Series
- 5000 Series
- 6000 Series
- 8000 Series
- 9000 Series
