Overview
When you operate on an extended schedule, 7 days a week, you can't wait for your POS device to be repaired next week - or even the next day. You need quick access to remote technical assistance - and if required, 4-Hour Onsite Service . This service is available 13 hours per day during extended local business hours, including HP holidays.
Benefits
Get back to work quickly: 4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response for your covered hardware, helping you to improve product uptime.
Troubleshoot remotely: HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
Get fast onsite service: For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support on covered hardware products to return them to operating condition.
Features
Remote problem diagnosis and support
4-hour onsite response
Replacement parts and materials included
Firmware updates for selected products
Escalation management
Access to electronic support information and services
Service available 13 hours a day - 7 days a week
