Overview
Your time is valuable. Minimize downtime due to unexpected hardware issues, with HP Hardware Advance Exchange Service. This service gets you back up and running quickly, by delivering replacement products or parts to you. You'll get remote technical assistance to help you resolve problems. Then, if needed, we'll ship you a replacement unit within 4-7 business days - along with a prepaid waybill to ship back your defective unit.
Benefits
Get a replacement unit in advance: Don't lose time to unexpected hardware defects or issues. HP Hardware Support Advance Exchange Service delivers replacement products or parts in advance of you shipping your defective unit.
Freight costs paid by HP: HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.
Cost-effective, reliable solution: A convenient and cost-effective alternative to onsite support, HP Hardware Advance Exchange Service provides a fast and reliable service exchange for eligible products.
Features
Remote problem diagnosis and technical telephone support
Prepaid shipping label, materials, and instructions
Convenient door-to-door service
