Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Description:
9x5xSame Day
Service Details:
- Remote problem diagnosis and telephone support
- Repair at HP designated repair center (materials and parts included)
- Return shipment of functional unit back to your location
- Flexible shipment options to HP designated repair center
- When experiencing a problem, the customer must first place a call to a designated support telephone number
- HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution
- If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support
- An HP authorized courier will return the repaired or replaced product to the customer's location
- Return shipment will be by ground transportation and usually takes between 3 and 7 business days
- Service requests must be received before 12:00 pm local time to activate same-day pickup
- All other calls will be scheduled for next-business-day pickup
Provided Support:
- Parts Replacement
- Remote Diagnosis
- Phone Support
Service Availability:
9 x 5 Phone Support
Service Response Time:
Same Day - Phone Support
Service Location:
Service Depot
Service Duration:
3 Year
Product Supported:
HP Notebook