HP HP715PE Service Contract

Electronic and Physical

Remote problem diagnosis and support:HP Services uses electronic remote support tools to isolate your problem and facilitate resolutionNext business day onsite response:For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service windowHP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessaryYour coverage includes all required parts and materialsEscalation management:Established escalation procedures enlist specialized expertise from HP and selected third-partiesOptional Defective Media Retention Service:A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HPThis option lets you protect sensitive data by keeping your defective disk, without paying for the replacement