Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Details:
Remote problem diagnosis and support:
- HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next business day onsite response:
- For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
Escalation management:
- Established escalation procedures enlist specialized expertise from HP and selected third-parties
Optional Defective Media Retention Service:
- A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
- This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
Provided Support:
- Phone Support
- Defective Media Retention
- Remote Diagnosis
Service Response Time:
Next Business Day
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
HP Compaq Notebooks:
- 6510b
- 6515b
- 6530b
- 6535b
- 6710b
- 6715b
- 6730b
- 6730s
- 6735b
- 6830s
- EliteBook 2530p
- EliteBook 2540p
- EliteBook 2730p
- EliteBook 2740p
- EliteBook 6930p
- EliteBook 8440p
- EliteBook 8530p
- ProBook 5310m
- ProBook 6440b
- ProBook 6445b
- ProBook 6450b
- ProBook 6455b
- ProBook 6540b
- ProBook 6545b
- ProBook 6550b
- ProBook 6555b
- HP EliteBook Mobile Workstation 8530w
