Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Description:
9x5xNext Business Day
Service Details:
Remote problem diagnosis and support:
- HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next business day onsite response:
- For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
Coverage window options:
- Standard business hours, standard business days
- Service is available 8.00am - 5.00pm, Monday to Friday, excluding holidays
Escalation management:
- Established escalation procedures enlist specialised expertise from HP and selected third-parties
Provided Support:
- Parts Replacement
- Remote Diagnosis
Service Availability:
9 x 5
Service Response Time:
Next Business Day
Service Location:
On-site
Service Duration:
5 Year
Product Supported:
HP Compaq Models:
- Deskpro 6000
- 6000 Pro
- All-in-One 6000 Pro
- Elite 8000f
- Elite 8100
- ProLiant 6000
