Service Main Type:
Technical
Service Sub Type:
Electronic
Service Description:
24x7
Service Details:
- Basic Support which includes email support 24x7 and phone support between the hours of 9 am. and 5 pm. Monday through Friday
- Barracuda Technical Support will take and respond to support calls 24x7 from Basic Support customers when we are not servicing other customers
- Firmware Maintenance which includes new firmware updates with feature enhancements and bug fixes as they are made available
- Security Updates to patch or repair any security vulnerabilities
Provided Support:
- Software Update
- Virus Definitions Update
Service Availability:
24 x 7
Service Duration:
5 Year
Product Supported:
Barracuda SSL VPN 180 Gateway