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Clover Imaging Group 117802 InkJet Cartridge

Clover Imaging Group - CIG Remanufactured High Yield Color Ink Cartridge (Alternative for Kodak 1022854 1341080 30XL) (550 Yield)
  • Provides reliable support to resolve all your technical issues
  • Features configuration service that helps you handle any mishaps
  • Electronic service sub type provides you with an alternative communication channel to ensure maximum dependability
  • 24 x 7 service availability for your convenience with maximum efficiency
  • 3 Year service duration to ensure maximum productivity and deliver timely results
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$23.60
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  • Hardware Helpdesk Support
  • RMA Repair Facilitation
  • OEM Service Contract Management
  • Premium Phone & Email Support
  • Billed annually per device

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Service Information
Service Main Type:
Technical
Service Sub Type:
Electronic
Service Description:
24x7
Service Details:
Technical Support:

Barracuda Networks provides Premium Support 24 hours a day, 7 days a week. Premium Support customers request their dedicated technical engineers for prompt assistance or send a request to the dedicated email address for lower priority issues.

Service Level Agreements (SLAs):

SLAs provide a simple outline describing how lower priority and mission critical issues are handled.

Priority Escalation:

Premium Support customers receive priority escalation to resolve mission critical issues, adhering to the current Escalation Policy.

Proactive Monitoring:

Dedicated Premium Support team members constantly monitor the health of customers' Barracuda Networks products. When Energize Updates are downloaded, Barracuda units report any problems, including such as fan failure, hard drive failure, unstable network connectivity, email server down, DNS latency, inability to download updates or email overload. The customer is immediately contacted to troubleshoot the situation before a mission critical issue arises.

Advanced Product Notifications/Beta Programs:

Email notifications notify Premium Support customers of the latest firmware updates and upgrades, including upcoming releases and grant priority access to beta programs.

Weekly Issue Updates:

A weekly update, or daily, is provided to track the status of enhancements and support requests.

Configuration Review:

A personalized configuration review is conducted via phone twice a year, upon request, to determine if the Barracuda units are configured optimally. Suggestions will be provided with further analysis to ensure the Barracuda units continue to operate at peak performance.

Fast-Track Enhancement Option:

Exclusive access to speed the development of requested enhancements; custom quotes provided.

On-Site Installation and Implementation:

Available upon request, a sales engineer can assist in on-site installation and implementation for complex network environments at an additional charge.

Provided Support:
  • Configuration
  • Email Support
  • Remote Monitoring
  • New Releases Update
Service Availability:
24 x 7
Service Duration:
3 Year
Product Supported:
Barracuda Web Filter 810
Miscellaneous
Additional Information:

Note: Barracuda Instant Replacement and Barracuda Energize Updates are required.

Item Numbers
UNSPSC: 81111805
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