Service Main Type:
Technical
Service Sub Type:
Electronic
Service Details:
- Basic Support which includes email support 24x7 and phone support between the hours of 9 am and 5 pm Monday through Friday
- Barracuda Technical Support will take and respond to support calls 24x7 from Basic Support customers when we are not servicing other customers
- Firmware Maintenance which includes new firmware updates with feature enhancements and bug fixes as they are made available
- Security Updates to patch or repair any security vulnerabilities
- Optional participation in the Barracuda Early Release Firmware program
Provided Support:
- Phone Support
- Email Support
- Software Update
Service Availability:
- 24 x 7 Email Support
- 8 x 5 Phone Support
Service Duration:
5 Year
Product Supported:
Barracuda CudaTel 670 w/4xT1 Communication Server